Administrator

3 weeks ago

Hornchurch, United Kingdom Wood Lane Medical Centre Full time

**Job description**

Industry - NHS - GP Surgery

Position - Administrator - Part-Time

Hours - 15 per week

Pay - £11.44 per hour

Working days Monday - Friday - Hours can be flexible and discussed.

**Job Summary**

To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers and in accordance with current policies, including the use of the electronic referral service (ERS). (if required)

Workflow is undertaken by the administrators and forms an integral part of actioning the GP’s letters and supporting the clinicians either in entirety or in specified categories.

**Mission Statement**

Our mission is to improve the physical, emotional and social well-being of our patients. We aim to achieve this by providing individualised holistic care, by educating patients to follow a healthy lifestyle, and always acting in the best interests of our patients.

**Generic Responsibilities**

All staff at Wood Lane Medical Centre have a duty to conform to the following:
**Equality, Diversity & Inclusion**

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

**Safety, Health, Environment and Fire (SHEF)**

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

**Confidentiality**

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

**Quality & Continuous Improvement (CI)**

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

**Collaborative Working**

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

**Service Delivery**

Staff at Wood Lane Medical Centre must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

The following are the core responsibilities of the medical administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. This list is not exhaustive:
c. Scanning & Coding of patient related documentation and attaching scanned documents to patient’s healthcare records

e. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms, whilst adhering to the strict rules of The Data Protection Act, so as to protect patient information and maintain confidentiality

f. Registrations and Deductions:
g. Ensure all new registrations are entered onto the database accurately andexpeditiously
- using EMIS to maximum benefit

h. Manage the registrations link between the practice and

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