Customer Service Administrator

3 weeks ago


Oldham, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

To provide an excellent customer focus and an administrative service for patients and partners across the Oldham locality. To provide a comprehensive referral, customer contact and booking management service for Community Health and Social Care Services and ensure compliance with waiting time targets. Working in a centralised Customer service centre and providing cross-cover for other staff across the centre to ensure a consistent and effective administration service is maintained at all times.

Ensure adherence to Contact & Referral Centre standard Operating procedures at all times, highlighting to the Team Leader any situations where this is not achievable.

1) Provide and receive routine information requiring tact or persuasive skills, even where they maybe barriers to understanding
2) Provide and receive complex, sensitive information acknowledging there
maybe barriers to understanding
3) Exchange information with customers, provide information, and give advice, empathy and reassurance. Customers maybe distressed and have English as a second language
4) Provide basic clinical advise from pathways and protocols
5) Deals with enquires and implements procedures guided by standard operating procedures
6) Exposed to frequent distressing or emotional circumstances concerning
customer problems/ issues and seek to triage the customer to the most
effective support service

Oldham Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. The place where the world’s first IVF baby was delivered, Oldham is a town of pioneering firsts. Today, Oldham is responsible for delivering a range of acute and community health services across the local area and at The Royal Oldham Hospital. As a designated major trauma unit for Greater Manchester and one of only three vascular centres in Greater Manchester, Oldham is a specialist hospital for acute surgery and provides state-of-the-art onsite pathology services to the North West.



  • Oldham, United Kingdom XCL Group Full time

    **Role**: Customer Service Administrator **Location**: Oldham **Salary**: £21,000 - 25,000 dependant on experience **Hours**: Mon - Thurs 8am - 5.30pm, Fri 8.30am - 3.30pm XCL Group are currently recruiting for a large distribution company based in the Oldham area. The client is looking for a Customer Service Administrator who has an excellent customer...


  • Oldham, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    To provide an excellent customer focus and an administrative service for patients and partners across the Oldham locality. To provide a comprehensive referral, customer contact and booking management service for Community Health and Social Care Services and ensure compliance with waiting time targets. Working in a centralised Customer service centre and...


  • Oldham, Oldham, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    To provide an excellent customer focus and an administrative service for patients and partners across the Oldham locality. To provide a comprehensive referral, customer contact and booking management service for Community Health and Social Care Services and ensure compliance with waiting time targets. Working in a centralised Customer service centre and...


  • Oldham, United Kingdom Chubb Fire & Security Full time

    Company Description Chubb now has an opportunity for an **Administrator** to join our team in **Broadgate, Oldham** on a full time, permanent basis. The main goal of this role is to provide rapid administrative support to enable the smooth and effective running of the service team, as well as assisting the Operations Manager in the provision of a superior...


  • Oldham, United Kingdom Chubb Fire & Security Full time

    Company Description Chubb now has an opportunity for an **Administrator** to join our team in **Broadgate, Oldham** on a full time, permanent basis. The main goal of this role is to provide rapid administrative support to enable the smooth and effective running of the service team, as well as assisting the Operations Manager in the provision of a superior...


  • Oldham, United Kingdom Mpeople Full time

    Mpeople Recruitment are currently seeking an enthusiastic and confident **Customer Service Administrator** on behalf of our well-established manufacturing client in **Oldham**. - Location: Oldham (OL4) - Hours of work: 08:30 - 17:00 or 09:00 - 17:30, Monday to Friday - Salary: £24,000 per annum - Benefits: 25 days holiday after 1 year of service - plus bank...


  • Oldham, United Kingdom Chubb Fire & Security Full time

    Company Description Exciting times ahead at Chubb Fire & Security as we expand our administration team in Oldham, providing opportunities for those with current administration experience or those wanting to develop their skills within a forward thinking and people first culture! **About Us** At Chubb, you won’t be alone when you join our family, and...


  • Oldham, Oldham, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    To provide an excellent customer focus and an administrative service for patients and partners across the Oldham locality. To provide a comprehensive referral, customer contact and booking management service for Community Health and Social Care Services and ensure compliance with waiting time targets. Working in a centralised Customer service centre and...


  • Oldham, United Kingdom Mpeople Full time

    Mpeople Recruitment are currently seeking an enthusiastic and reliable **Customer Service Administrator** on behalf of our replutable client based in **Chadderton, Oldham** (OL9). - Hours: 08:00 - 16:00 Monday to Thursday, 08:00 - 15:30 Friday (35 hours) - Location: Chadderton, Oldham - Salary: £21,000 - £23,000 The Customer Service Administrator will...


  • Oldham, Oldham, United Kingdom Diver Phillips Associates Ltd Full time

    My client are a leading supplier and brand developer, providing high-quality non-food FMCG products for over 50 years. They are currently looking for a Customer Service Administrator. This is the perfect opportunity to become part of a friendly, dynamic, creative & forward-thinking team based in Oldham.The Role Day to day admin tasks for key & National...


  • Oldham, Oldham, United Kingdom Chubb Fire & Security Full time

    Company DescriptionExciting times ahead at Chubb Fire & Security as we expand our administration team in Oldham, providing opportunities for those with current administration experience or those wanting to develop their skills within a forward thinking and people first cultureAbout UsAt Chubb, you won't be alone when you join our family, and will be...


  • Oldham, United Kingdom Major Recruitment - Oldham Industrial Full time

    We are looking for an administrator to join our team ASAP. Duties will include: - Taking messages - Dealing with any queries All general Ad-hoc duties. Hours will be 08.00 - 17.00 Monday to Friday (1 hour for lunch) Pay £10.42 p/h **Job Types**: Full-time, Temporary contract Contract length: 2 months **Salary**: £10.50-£10.51 per...


  • Oldham, United Kingdom Northern Care Alliance NHS Group Full time

    The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths...


  • Oldham, United Kingdom Mpeople Full time

    Mpeople Recruitment are excited to recruiting on behalf of our client who are based just outside the centre of Oldham for a **Customer Service Administrator**. Our client is extremely well established and they have a great reputation within their industry. - **Location**: Oldham (OL8) - **Hours**: Monday to Friday, 08:30 - 17:00 - **Salary**: £22,000 -...


  • Oldham, Oldham, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    Job summary We now have a vacancy for a full time, Band 3 Customer Service Administrator to work at Royton Health and Wellbeing Centre which is part of the Northern Care Alliance NHS Foundation Trust. You will provide an excellent customer focus and an administrative service for patients and partners across the Oldham locality and provide a...


  • Oldham, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    Job summary We now have a vacancy for a full time, Band 3 Customer Service Administrator to work at Royton Health and Wellbeing Centre which is part of the Northern Care Alliance NHS Foundation Trust. You will provide an excellent customer focus and an administrative service for patients and partners across the Oldham locality and provide a...


  • Oldham, United Kingdom Landers Recruitment Ltd Full time

    **Customer Service Administrator** **Package: Salary £21k - £25k DOE, 5% Bonus, Pension, Staff Discounts and 22 Day's Holiday which increases with years in service.** My client is a leading supplier of all things interior and style, a key player in the FMCG (Non-Food) industry this is a rare and promising opportunity to join their team. **The Role** -...


  • Oldham, United Kingdom MPR Full time

    Mpeople are excited to be recruiting for our client who are a manufacturing company based in Chadderton Oldham for an Office Administrator. - **Salary**: In the region of £25,000 + annual company bonus - **Hours of work** Monday-Friday 8:30am-5pm - **Holidays**: 2 annual bonus schemes (service bonus & performance bonus), 26 days holiday for the year + bank...

  • Customer Service

    2 weeks ago


    Oldham, United Kingdom Mpeople Full time

    Mpeople Recruitment have an exciting opportunity for a **Customer Service & Shipping Administrator **for a well-established, yet rapidly growing organisation based in **Oldham**, on a permanent basis. The Sales & Logistics Coordinator will work within the operations department to provide administrative support to the rest of the team. - **Location**: Oldham...


  • Oldham, United Kingdom Mpeople Full time

    Mpeople Recruitment are currently seeking an enthusiastic and confident **Customer Service & Sales Administrator** on behalf of our well-established client in **Oldham**. - Location: Oldham (OL4) - Hours of work: 08:30 - 17:00 or 09:00 - 17:30, Monday to Friday - Salary: £24,000 per annum - Benefits: 25 days holiday plus bank holidays & free parking As a...