Customer Support Specialist
2 months ago
Reflex Medical is seeking a skilled and dedicated Customer Support Specialist to join our team and provide top-notch service to our valued customers. If you have a passion for delivering outstanding customer experiences and possess excellent communication and problem-solving skills, this is the perfect opportunity for you.
Key Responsibilities:
- Serve as the primary point of contact for customer inquiries, addressing their questions, concerns, and issues promptly and professionally.
- Provide accurate and comprehensive information about our products and services to assist customers in making informed decisions.
- Utilise your exceptional problem-solving skills to resolve customer issues efficiently and effectively.
- Collaborate with internal teams to escalate and resolve complex cases, ensuring a seamless customer experience.
- Maintain up-to-date knowledge of our products, services, and policies to offer personalised support to customers.
- Document customer interactions and update our customer database accurately.
Key Requirements:
- Previous experience in a customer support role or similar position, demonstrating a strong customer-centric approach.
- Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
- Strong problem-solving abilities, with the capability to think on your feet and find effective solutions.
- Exceptional interpersonal skills, allowing you to build rapport and establish positive relationships with customers.
- Excellent multitasking and prioritisation skills to handle multiple customer inquiries simultaneously.
- Proficiency in customer support software and CRM systems to track and manage customer interactions.
Why Choose Reflex Medical:
- Competitive salary and comprehensive benefits package.
- Enjoy a dog-friendly office, where adorable furry friends brighten up the work environment.
- Benefit from 5% employer pension contributions, securing your financial future.
- Be part of a Living Wage Foundation accredited employer that values fair compensation and supports a thriving workforce.
- Ample opportunities for career growth and development within a fast-growing company.
- Experience a supportive and collaborative work environment, where your contributions are valued.
- Access ongoing training and learning opportunities to enhance your skills and knowledge.
- Thrive in a dynamic and innovative company culture that fosters creativity and personal growth.
At Reflex Medical, we are dedicated to delivering exceptional customer experiences and making a positive impact in the healthcare industry. Join our passionate team, contribute to our mission, and be part of a company that values its employees.
**Job Type**: Permanent
**Salary**: From £21,255.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Bristol: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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