Is Onsite Support Specialist
6 months ago
Centrica Business Solution are going through an exciting period of change. We’re evolving to become a truly purpose-led organisation, helping millions of customers to live more sustainably, simply, and affordably. We truly believe that we have a huge role to play in helping the nation to cut carbon emissions and prepare for a net zero future, and it’s a role we are immensely proud of.
**The day to day**
- Managing requests for end users and tracking delivery/resolution
- Talking to colleagues and end users to determine the nature of the problems they are encountering
- Diagnosing the source of users’ IT problems and on possible solutions
- Escalating complex problems and making users aware of the impact of this
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Planning and undertaking scheduled maintenance upgrades working closely with Central DTS and Internal Teams
- Logging and processing support calls and working with DTS and Internal Teams to trouble shoot issues.
- Checking IT equipment for compliance
- Maintaining records of software licences
- Managing onsite stocks of IT equipment, components, consumables, and other supplies
**Experience Preferred**
- Experience in Intune & end-user devices
- Knowledge, ideally certifications, of ITSM and ITIL
- Strong problem solving & troubleshooting skills
- Exposure to a range of 1st 2nd and 3rd line support related queries
- In-depth knowledge of hardware and software
- Up-to-date knowledge of IT and software trends
- Strong customer service ethos
- The ability to work well with people from all backgrounds.
- Strong communications skills
- Excellent organisational skills
- The ability to quickly establish good working relationships
- The ability to work to deadlines and under pressure
**Location**: Lincolnshire - Brigg Power Station with a flexibility to work from home twice a week
**What is in it for you**
- Competitive salary and bonus potential
- Employee Energy Allowance at 15% of the government price cap.
- Pension scheme
- Company Funded Healthcare Plan
- 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days.
- Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance.
We are proud to be recognised as a **disability-confident employer**. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the** Top 50 Employers for Women**.
Our people are the beating heart of our business. We are incredibly proud of our commitment to being **FlexFirst**. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs.
LI-PR1
**_ At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team - a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it_**
**PLEASE APPLY ONLINE** by hitting the '**Apply**' button.
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