Customer Service

1 month ago


Banbury, United Kingdom All Aces Couriers Full time

**Customer Service Responsibilities Duties**

Patiently listens attentively to customer and connects them with the appropriate department to address their needs

Accurately record and logs interaction with customers and updates account information and able to retrieve this information to create reports and job sheets.

Keeps sensitive information and financial records private and confidential

Works with management to maintain best practices for efficient communication with customers

Knowledge of updated company rules and policies to address issues such as damages, wrong delivery and delayed delivery to inform customers

**Customer Service Skills and Qualifications**

Good Communication Skills

Customer Service Support Experience

Excellent Listening Skills

Results-Driven

Able to Work as a Team

Ability to Work in Fast-Paced Environment

Ability to Work Under Pressure

Pays Attention to Detail

Fast Learner

Engaging Personality

Problem-Solver

Excel experience

Patient

Multi-tasking

Prioritising

Phone Etiquette

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£30,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 10 hour shift
- Monday to Friday
- No weekends

**Experience**:

- Customer Service: 1 year (required)
- Microsoft Excel: 1 year (required)

Work Location: One location


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