Customer Service Specialist

3 weeks ago

Banbury, United Kingdom JACOBS DOUWE EGBERTS Full time

Customer Service Specialist
- Supply Chain
- Banbury
- Full-time
- United Kingdom

As a Customer Service Specialist, you will be the first point of contact for JDE customers and deliver local customer services in line with defined policies and procedures.

You will provide a complete order process and customer service facility to all customers and ensure that all order and delivery issues are promptly resolved in order to maintain the highest level of customer service at all times:

- Process customer orders according to target
- Number of end user customers on target
- Handling calls and enquiries daily according to the defined target

The operations function ensures the integration of all key business processes from supplier to customers, providing products, services and information that add value for customers and stakeholders. The function manages sourcing, procurement, manufacturing, supply chain (warehousing, logistics and distribution) and planning processes and ensures optimal alignment between demand and supply at a global scale, taking into account efficiency, required flexibility, security of supply and considering costs, working capital, quality levels, service levels, and company and society values.

**_ Key Responsibilities_**
- Order Processing: Maximises customer service level by processing all customer orders in such a way to eliminate any errors in order. Analyses service failures and makes recommendations for improvements. To maximise customer service level and sales.
- Resolve customer complaints: Ensures efficient customer complaints handling and decrease of the number of complaints.
- Pre-advising all customers of any potential shortages including reason and next availability.
- Processing all allocated customer’s returns/queries. Logging all customer complaints queries or issues and ensuring all are resolved in a timely manner.
- Obtaining and evaluating all relevant information to handle enquiries and complaints. Reports on customer complaints as requested by customer service lead.
- Stock Data: Gather data from Demand Planning and provide information on stock issues in such a way that efficient communication is relayed to all customers and internally to sales in order to maintain excellent customer relationships.
- Deliveries: Provide the Logistics Operators with adequate lead-time in such a way that all customer deliveries can be planned, coordinated and dispatched in order to satisfy the required deadlines, maximise utilisation and minimise cost.
- Administration: Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on-going support as requested by team leader or manager.
- Evaluate external customer satisfaction, define and implement improvement activities based on these results.
- Service Level KPI’s: Maintain excellent customer service level of 98.5%.
- Communicate both internally and externally, weekly service updates.
- Daily communication and regular updates with customers where necessary on service.
- Responsible for dealing with customer queries within the agreed KPI’s set.
- Cross functional working with departments including National Account Managers, Demand and logistics team.
- Responsible for overflow of machine service enquiries and processing through to engineer.
- May be required to attend occasional customer performance review meetings.

**Qualifications**:

- Degree or relevant job related experience preferred
- Experience in handling Logistics enquiries from customers and 3rd party Logistics suppliers
- Experience in Microsoft Office: specifically Word, Excel and Outlook
- Knowledge of SAP
- Knowledge of customer service principles and practices
- Good listening skills & initiative
- Attention to detail and accuracy
- Problem analysis and problem solving
- Exemplary communication skills - verbal and written

Additional Information

li-hybrid

For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it’s amazing what can happen over a cup of coffee or tea. We are fuelled by our purpose of creating coffee to make amazing moments happen, to become the most chosen coffee in the UK. Today, our coffee & tea portfolio is available in more than 100 developed and emerging markets, through a portfolio of over 50 brands that collectively cover the entire category landscape led by leading household names such as L’OR, Jacobs, Senseo, Tassimo, Douwe Egberts, Old Town, Super, Pickwick and Moccona.

JDE is part of JDE Peet’s, the world’s largest pure-play coffee and tea company, headquartered in The Netherlands.

What’s it like to work at JDE?

We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious - JDE: A coffee & tea for every cup.

  • Customer Service Specialist

    1 week ago

    Banbury, United Kingdom JACOBS DOUWE EGBERTS Full time

    Customer Service Specialist - Supply Chain - Banbury - Full-time - United Kingdom As a Customer Service Specialist, you will be the first point of contact for JDE customers and deliver local customer services in line with defined policies and procedures. You will provide a complete order process and customer service facility to all customers and ensure...

  • Customer Service Specialist

    3 weeks ago

    Banbury, United Kingdom JACOBS DOUWE EGBERTS Full time

    **Company Description** For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it’s amazing what can happen over a cup of coffee or tea. We are fuelled by our purpose of creating coffee to make amazing moments happen, to become the most chosen coffee in the UK. Today, our coffee & tea portfolio is available in more than 100...

  • Customer Service Specialist

    1 week ago

    Banbury, United Kingdom JACOBS DOUWE EGBERTS Full time

    Job DescriptionAs a Customer Service Specialist, you will be the first point of contact for JDE customers and deliver local customer services in line with defined policies and procedures. You will provide a complete order process and customer service facility to all customers and ensure that all order and delivery issues are promptly resolved in order to...

  • Customer Service Specialist

    4 weeks ago

    Banbury, United Kingdom JACOBS DOUWE EGBERTS Full time

    Company Description For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it’s amazing what can happen over a cup of coffee or tea. We are fuelled by our purpose of creating coffee to make amazing moments happen, to become the most chosen coffee in the UK. Today, our coffee & tea portfolio is available in more than 100...

  • Customer Service Specialist

    2 weeks ago

    Banbury, United Kingdom JACOBS DOUWE EGBERTS Full time

    Company Description For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it’s amazing what can happen over a cup of coffee or tea. We are fuelled by our purpose of creating coffee to make amazing moments happen, to become the most chosen coffee in the UK. Today, our coffee & tea portfolio is available in more than 100...

  • Customer Contact Specialist

    2 weeks ago

    Banbury, United Kingdom Listers Full time

    Job Introduction We are recruiting for a Customer Contact Specialist based at our VW & Skoda Servicing dealership in Banbury. The hours of work are Monday to Friday, 08:00 - 17:00. The basic salary for this position is up to £28,00 with a OTE of £33,000. Role and Responsibilities Dealing with Aftersales calls, booking customers vehicles into the...

  • Customer Contact Specialist

    2 weeks ago

    Banbury, United Kingdom Listers Full time

    Job Introduction We are recruiting for a Customer Contact Specialist to join our Volkswagen and Skoda division working at our Banbury Service Centre. The hours of work are 8:30am to 5:30pm with 1 hour for lunch, Monday to Friday. The successful person will be supported with on target earnings of £30,000. Role and Responsibilities Dealing with Aftersales...

  • Customer Contact Specialist

    2 weeks ago

    Banbury, United Kingdom Listers Full time

    Job Introduction We are recruiting for a Customer Contact Specialist based at our VW & Skoda Servicing dealership in Banbury. The hours of work are Monday to Friday, 08:00 - 17:00. The basic salary for this position is up to £28,00 with a OTE of £33,000. This is a varied and interesting role and will give the right candidate a fantastic opportunity to...

  • Customer Contact Specialist

    1 week ago

    Banbury, United Kingdom Listers Full time

    Job Introduction We are recruiting for a Customer Contact Specialist based at our VW & Skoda Servicing dealership in Banbury. The hours of work are Monday to Friday, 08:00 - 17:00. The basic salary for this position is up to £28,00 with a OTE of £33,000. This is a varied and interesting role and will give the right candidate a fantastic opportunity to...

  • Customer Contact Specialist

    3 weeks ago

    Banbury, United Kingdom VW & Škoda Banbury Full time

    Job Introduction We are recruiting for a Customer Contact Specialist based at our VW & Skoda Servicing dealership in Banbury. The hours of work are Monday to Friday, 08:00 - 17:00. The basic salary for this position is up to £28,00 with a OTE of £33,000. This is a varied and interesting role and will give the right candidate a fantastic opportunity...

  • Customer Contact Specialist

    2 weeks ago

    Banbury, United Kingdom VW & Škoda Banbury Full time

    Job Introduction We are recruiting for a Customer Contact Specialist based at our VW & Skoda Servicing dealership in Banbury. The hours of work are Monday to Friday, 08:00 - 17:00. The basic salary for this position is up to £28,00 with a OTE of £33,000. This is a varied and interesting role and will give the right candidate a fantastic opportunity...

  • Customer Contact Specialist

    2 weeks ago

    Banbury, United Kingdom Listers Full time

    Job Introduction We are recruiting for a Customer Contact Specialist based at our VW & Skoda Servicing dealership in Banbury. The hours of work are Monday to Friday, 08:00 - 17:00. The basic salary for this position is up to £28,00 with a OTE of £33,000. This is a varied and interesting role and will give the right candidate a fantastic opportunity to...

  • Customer Contact Specialist

    3 weeks ago

    Banbury, United Kingdom Listers Full time

    Job Introduction                  We are recruiting for a Customer Contact Specialist based at our VW & Skoda Servicing dealership in Banbury. The hours of work are Monday to Friday, 08:00 - 17:00.The basic salary for this position is up to £28,00 with a OTE of £33,000.This is a varied and interesting role and will give the right candidate...

  • Customer Success Specialist

    3 days ago

    Banbury, United Kingdom Contact Web Ltd Full time

    _**Looking for a new challenge? Do you have exceptional B2B and customer service skills? Looking for a great place to work with a company that really care? **_ Maybe it’s time for you to come and join us at Contact Web! We are seeking individuals who are not only enthusiastic and efficient but also possess an outstanding phone manner. This is an...

  • Customer Service Agent

    2 weeks ago

    Banbury, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £23,712 pa **Weekly Hours**: 42.5 hours per week **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles...

  • Customer Service Coordinator

    4 days ago

    Banbury, United Kingdom Newly Weds Foods Ltd Full time

    Customer Service Coordinator**: - £30,000-£33,000 (dependent upon skills and experience)** **About Newly Weds Foods** Newly Weds® Foods is a leading, privately owned global food ingredients business and has been innovating since 1932. The European division is a market leader in the manufacture of coatings, seasonings and functional ingredient...

  • Customer Service

    5 days ago

    Banbury, United Kingdom BRELLIS RECRUITMENT LIMITED Full time

    **Customer Service Advisor - £24k-25k per annum.** Customer Service Administrator duties - Dealing with online chat. - Administration tasks. - Order processing and data entry. - Placing orders for spare parts. Keywords: - Administration, Customer Service, Customer Service Administrator, Banbury, Bicester, Brackley INDG

  • Customer Service

    1 month ago

    Banbury, United Kingdom Pertemps Network Group Full time

    **Job Description**: Looking for an exciting opportunity to work in a dynamic and fast-paced environment? Our client based in Banbury, Oxfordshire is looking for an Order Processor/Customer Service Person to join our team! As our Order Processor/Customer Service Person, you will be responsible for processing and managing customer orders, ensuring that they...

  • Customer Service

    2 months ago

    Banbury, United Kingdom BRELLIS RECRUITMENT LIMITED Full time

    **Customer Service Advisor - £24k-£25k per annum. Hybrid working 2 days at home 3 in the office.** Customer Service Administrator duties - Dealing with online chat. - Administration tasks. - Order processing and data entry. - Placing orders for spare parts. Keywords: - Administration, Customer Service, Customer Service Administrator, Banbury, Bicester,...

  • Customer Service

    3 weeks ago

    Banbury, United Kingdom Pertemps Banbury Full time

    Job Title: Customer Service Representative (6-Month Contract) Location: Banbury, UK Are you a seasoned customer service professional looking for a dynamic opportunity to showcase your skills? We are seeking a dedicated Customer Service Representative to join our clients team in Banbury on a 6-month contract basis. This role presents an exciting chance to...