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Access Team Worker
2 months ago
**Job Title: Access team worker**
**Location: Ashton & Oldham offices**
**The Role and Department**:
We have an opportunity for an Access team worker to join the organisation on a Fixed term basis until March 2024. Reporting to Gary Baynham), the access team project manager
To be responsible for the client facing, service delivery aspects of TOG Mind’s Access Team. You will appropriately triage clients and support them to access mental health and community services via the reception/front desk function at our Oldham and Ashton offices.
You will be the first point of contact for client enquiries, provide a signposting service and initial discussion appointments. You will be part of The Access and Crisis team delivering effective, high-quality services.
You will be actively involved in enabling under-represented communities to access mental health services that have a positive impact on their wellbeing. Supporting clients to have an active role in their own wellbeing and understanding and accessing support available.
You will have experience of working in a busy reception area with members of the public and will have an awareness of emotional wellbeing and mental health issues. A willingness to embrace change and the unknown will enable you to thrive. You will be committed to achieving targets with support, and providing high quality, effective services for all our communities.
**What you will bring to Tog Mind**:
To be considered for this role, we are looking for
1. Substantive and proven experience of working in a busy reception area.
2. Exceptional verbal and written communication
3. Ability to support and lead volunteers
4. Proven negotiation and influencing skills
5. Ability to be a role model of organisational values
6. Ability to manage and respond to change and uncertainty
7. Ability to work with partners, stakeholders and other agencies
8. Solution focussed and organised
9. Ability to monitor performance and achieve targets
10. Ability to travel across the geographic area of TOG Mind
11. Ability to manage professional boundaries
12. Ability to be flexible and work out of hours
13. Ability to manager own wellbeing and resilience required within a mental health environment.
14. Ability to undertake any other reasonable tasks required
**Please refer to the full Job Description and Person Specification for further details - these can be accessed from our company website by visiting the careers page under the vacancy details.**
**Who we are & why Tameside, Oldham and Glossop MIND**:
Here at Mind, we are proud to have been delivering high-quality mental health services based on the needs of local communities for over 40 years. The work we do is vital in promoting accessible services to the people that need it the most.
Our vision is to enable everyone in our communities to achieve better mental health by continuing to provide the best quality local mental health services in prevention, early intervention and primary care; alongside empowering individuals and our communities to live well. We offer various services across the community and to individuals aiming to improve wellbeing and raise awareness around the importance of mental health support.
**Benefits**:
- We offer a dynamic, stimulating environment that embraces change and is open to new ways of working.
- We provide a real opportunity to influence meaningful change within our society and for you to contribute your expertise to this process.
- We maintain a strong commitment to ethical standards of working within a socially inclusive environment.
- We offer ongoing training and development to all staff and volunteers, enabling you to gain qualifications and expertise in mental health and therapeutic interventions.
- We offer a degree of flexibility around working hours, balancing work and personal commitments.
**Job Types**: Part-time, Fixed term contract
Contract length: 10 months
Part-time hours: 22.5 per week
**Salary**: £12,753.00 per year
**Benefits**:
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
