Customer Service Scheduler

3 weeks ago


Gateshead, United Kingdom Agilico Workplace Technologies Full time

**Location**:Gateshead
**Salary**: Competitive + Benefits
**Working Hours**:37.5 per week (Monday to Friday)
**Contract**: Full time, Permanent
**Role-Grade**:2A

Agilico is a fast-growing technology business, whose objective is to provide high quality technology solutions tailored to individual customer requirements.

Our goal is to maximise operational effectiveness and make work easier for our clients using cutting-edge workplace technology. Our expertise and experience spans four key areas: Managed Print, Information Management, Agile Working, and Telecoms & IT.

We are passionate about our employees and are therefore looking for a talented and energetic team player who is looking to carve a successful career with us.

**Role Responsibilities**:

- Manage, monitor and prioritise the daily schedules of field-based Engineers
- Track and source parts for deliveries
- Liaising with warehouse to source parts for devices
- Ensure that agreed SLAs to customers are met or exceeded
- Providing customers with Engineers arrival times and delays
- Liaise with 3rd party suppliers
- Assisting customers with simple user fixes over the phone
- Various administrative duties

**Skills & Experience**:

- Experience of working in a customer focused environment
- Good geographical knowledge is an advantage as engineers are based throughout the UK
- Strong organisational and communication skills
- Ability to multi-task and work well under pressure
- Excellent time management skills
- Experience of working with Microsoft Office including excel, teams, outlook, word

**Benefits**:

- 23 days holiday plus bank holidays, rising to 28 days
- Discounts and savings hub
- Healthcare cash plan
- Death in Service
- Cycle to work scheme
- Robust Employee Assistance Programme



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