Baggage Claims Agent

4 months ago


West London, United Kingdom First Call Contract Services Ltd Full time

**Exciting Career Move**:

- **Airport Work Opportunity**:

- **Permanent positions**

This Administrative post, though a very clerical job, deals with compensation claims and Court Claims from passengers, various Law firms and Agencies, who solicit on behalf of the passengers for their compensation of delayed and mishandled baggage.

All records must be maintained diligently, as this involves monetary dealings and frequent audits, (Internal and external).

Claims have to be verified, with the travel record of the passenger and accepted for payment if eligible under the Airline regulations.

Working alongside other department i.e. lost and found, ramp and operations, assure location of the mishandled bag, re-flight and deliver in a timely fashion, whilst maintaining the values all aspects of security, safety and quality standards.

All this work is time bound, delay in processing of claims lead to Court cases and additional expenditure.

**To succeed in this role, you will ideally**:

- **Minimum 12 months airline experience**

Be familiar with the Aviation Industry, e.g. IATA Airport codes, safety and regulation, flights slots, etc.

Be highly self-motivated, in possession of good verbal and written communication skills,needed to be able to interact in a professional manner, whilst dealing with passengers and Airlines representatives.

Be capable of working in a pressurised environment, with tight deadline and simultaneously being able to focus at all times, paying attention to all details, prioritizing your tasks in order to importance.

**Shifts are**:

- Monday - Friday 09:00-17:30

**We have an exciting benefit for First Call Contract Services workers.**

The app is called Hive 360, and is available from both the _Apple Store _and _Google Play Store _free of cost. The app boasts a wide range of discounts/benefits available for you to use, such as:

- Discounts on High Street and Online retailers
- Discounts on various gym memberships
- Mobile phone savings
- Access to a 24/7 NHS Approved GP Telephone Service
- Mental Health and Health Advice

If this sounds like a team you’d like to joinkeep reading.

**To get your journey started**:

- Text us on 07825728745 / 07885457883 with your full name + Baggage Claims
- or visit us in our Aviation office in TW18 4QY

First Call Aviation is a premier brand in aviation recruitment - speak to our professional consultants who have been in the front line in Aviation to start your journey.

**#Recruit #Screen #Train**

**FirstCall Aviation is a specialist divission of FirstCall Contract Services Limited



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