Triage Officer

2 weeks ago

North London, United Kingdom Colbern Limited Full time

796808-4593-23107 NCD

Triage Officer
Islington
Contract
£19.01 per hour

Our client is looking for an experienced Triage Officer.

Key responsibilities
1. To ensure a prompt, courteous and helpful response when dealing with queries from members of the public or their representatives, including elected Members, outside agencies and partner organizations.
2. To interview, make an initial assessment and log customer’s enquiries on the Council’s internal housing system, scanning and indexing related documents and completing detailed notes and reports on case files.
3. To provide information and advice to housing applicants on all rehousing procedures including those relating to complaints, appeals and reviews.
4. To refer housing applicants to relevant internal teams and to other agencies as necessary for advice on housing matters, welfare rights, social services, immigration and other issues using referral procedures.
5. To participate in appropriate training needs to gain a satisfactory level of knowledge appropriate for advising clients.
6. Constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with your own development and that of your role.

7. To carry out duties and responsibilities in accordance with the Council’s Health and Safety Policy and relevant Health and Safety legislation.

8. Undertake other duties compatible with your learning and development as required.

ADDITIONAL:
9. Use information technology systems to carry out duties in the most efficient and effective manner.

10. Achieve personal appraisal targets, as agreed by your line manager. Carry out duties and responsibilities in accordance with the Council’s customer care standards.

11. Be committed to the Council’s core values of serving the public first, being open honest and fair, and respecting all people and communities and to demonstrate this commitment in the way duties are carried out.

12. Ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation

13. Carry out duties and responsibilities in accordance with the Council’s Health and Safety Policy and relevant Health and Safety legislation 14. At all times carrying out responsibilities/duties within the framework

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.

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