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Triage Officer

5 months ago

North London, United Kingdom Colbern Limited Full time

737352-5248-2463 NCD

Triage Officer
Islington
Contract
£20.59 per hour

Our client is looking for an experienced Triage Officer.

1. To ensure a prompt, courteous and helpful response when dealing with queries from members of the public or their representatives, including elected Members, outside agencies and partner organizations.
2. To interview, make an initial assessment and log customer’s enquiries on the Council’s internal housing system, scanning and indexing related documents and completing detailed notes and reports on case files.
3. To provide information and advice to housing applicants on all rehousing procedures including those relating to complaints, appeals and reviews.
4. To refer housing applicants to relevant internal teams and to other agencies as necessary for advice on housing matters, welfare rights, social services, immigration and other issues using referral procedures.
5. To participate in appropriate training needs to gain a satisfactory level of knowledge appropriate for advising clients.
6. Constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with your own development and that of your role.

7. To carry out duties and responsibilities in accordance with the Council’s Health and Safety Policy and relevant Health and Safety legislation.

8. Undertake other duties compatible with your learning and development as required.
Working knowledge of the relevant legislation relating to homelessness and housing needs with particular reference to the Housing Act 1996 Part VII and the Homeless Reduction Act 2017.
Experience of providing excellent customer care.
Experience of dealing with the public providing practical advice in a housing field, to include substantial administrative experience.
Experience in working in a multi-racial, inner city environment.
Ability to respond sensitively to people experiencing a wide range of housing problems.
Ability to communicate and to present information clearly and concisely both verbal and written, with good attention to detail.
Proven Basic IT skills and ability to learn new systems.
Ability and willingness to follow instruction and learn new tasks.

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer.