Triage Officer

1 week ago

London, United Kingdom London Borough of Hillingdon Full time

Job number

**CS00111**

Location

**Civic Centre, High Street Uxbridge, Middlesex, London, UB8 1UW**

Directorate

**Children's Services**

Job Type

**Childrens Social Care**

Contract Type

**Short term contract**

Working Hours

**36 weekly**

Closing date

**16 July 2024**

Salary range

**£24.00 - £24.00 per hour**

About us

At Hillingdon, we really value the contribution our staff make and in return, we offer the opportunity to make a difference’ and go home at the end of the day with a very real feeling of accomplishment.

We are dedicated to delivering exceptional service and support to our clients. As a leader in the housing sector, we pride ourselves on our innovative solutions and committed team. We have an exciting secondment opportunity for a full-time compassionate Triage Officer in our Stronger Families Hub.

With an ambitious strategy we pride ourselves on delivering services that improve the lives of all our residents, businesses, and partners. Embarking on a journey of continuous improvement, we’ve set an agenda to ensure the provision of; safer communities, a thriving local economy, a greener more sustainable environment, whilst increasing our digital capabilities.

Working at London’s second largest borough can be tough, particularly with government reforms, budget restrictions, and political attention - but it’s enough to keep us busy and ensures no two days are the same

What does a Triage Officer do at Hillingdon?

Stronger Families Hub is the integrated single point of contact for children, young people, families, and professionals with children safeguarding enquires and access to various support services. If you are driven to empower and support our Hillingdon children and families as part of a team, we would love to hear from you. We will be looking for you to:

- Provide a first point of telephone contact for children and families, members of the public and other professionals. Providing a timely, accurate response to support in accordance with the Children’s Act.
- Create and processing new contacts. Providing advice and signposting to professionals, partner agencies, families, children, young people, and members of public.
- Gather, analyse, and summarise information from a range of sources to ensure that families receive support at the most appropriate level and to ensure safeguarding cases are escalated to managers and social workers within the MASH and OOH Team
- Identify any risks or emergencies that require immediate attention and ability to handle difficult conversations and de-escalate tense situations.
- Maintain professional and empathetic communication and ensure clear communication and documentation during the triage process.

About you

You will be a compassionate and motivated individual, with experience working with vulnerable families and a good understanding of social care, education, and health services. You will also have a good knowledge of IT systems and have excellent communication skills. You will be able to respond to requests efficiently and professionally for safeguarding and support from a diverse and wide range of people; typically discussing personal and sensitive issues from families and adults in distress requiring help and support. You will need to be able to multitask in a fast-paced role.

**Specific Benefits of being a Triage Officer with Hillingdon**:
**Benefits**:
The role offers hybrid working.

Shift pattern allowing a better work life balance.

Working alongside experienced social workers and receive regular supervision from the team manager and training opportunities.

As post holders will work on a 24/7 rota, a 20% enhancement will be payable on top of the basic salary. Overtime for working on bank holidays.

What we offer

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Here’s a comprehensive overview of the fantastic benefits we provide:
**Work Life Balance**
- Flexible Working Hours - We recognise the importance of flexibility in managing your work and personal life.
- 36 Hour Week - Enjoy a standard 36-hour workweek for all full time staff.
- Generous Holiday Entitlement - You will receive a minimum of 26 days annual leave each year, in addition to bank holidays. This entitlement increases to a maximum 37 days after 10 years of service.

**Health & Wellbeing**
- Hillingdon Sport Leisure - Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
- Cycle Purchase Scheme - Promote eco-friendly commuting with our cycle purchase scheme.
- Discount on Golf Fees - Enjoy up to 30% discounts on green fees at council owned golf courses.
- Financial Benefits - Secure

  • Triage Officer

    2 weeks ago

    London, United Kingdom HCPC Full time

    We have an amazing opportunity for six highly skilled individuals with case management experience to join our team as Triage Officers. **Purpose and Main Duties** Triage Officers are responsible for reviewing, risk assessing, and making triage decisions in all potential fitness to practise concerns that are received. They are also responsible for managing...

  • Triage Officer

    1 week ago

    London, Greater London, United Kingdom Executive Network Legal Ltd Full time

    JOB TITLE:Triage Officer (3 month contract)LOCATION:London (Hybrid)EXPERIENCE:Minimum 1 year experienceSALARY:Salary of £27,500 per annumAbout the Company:Join a well-known organization in the role of Triage Officer for an initial 3-month period with a chance of extension. Enjoy benefits such as 30 days of annual leave, flexible working, mentorship...

  • Triage Officer

    3 weeks ago

    London, United Kingdom Novax Recruitment Full time

    **Triage Officer** **Islington** **Contract** **£22 Umbrella Per Hour** We are currently looking for a Triage Officer for a role in Islington. **Key responsibilities** To ensure a prompt, courteous and helpful response when dealing with queries from members of the public or their representatives, including elected Members, outside agencies and partner...

  • Case Support Triage Officer

    3 weeks ago

    London, United Kingdom Hire Ground Full time

    Case Support Triage Officer - £27 500We are urgently seeking Case Support Triage Officer’s, to work with a leading Central London Regulatory Body.The roles are hybrid, with only one day per week in the office, located near to London Bridge. Please note these roles are temp to perm. Temping for 6-8 weeks before moving onto a permanent contract.The Case...

  • Case Support Triage Officer

    2 months ago

    London, United Kingdom Hire Ground Full time

    Case Support Triage Officer - £27 500We are urgently seeking Case Support Triage Officer’s, to work with a leading Central London Regulatory Body.The roles are hybrid, with only one day per week in the office, located near to London Bridge. Please note these roles are temp to perm. Temping for 6-8 weeks before moving onto a permanent contract.The Case...

  • Triage Officer

    4 weeks ago

    London, London, UK, United Kingdom Executive Network Legal Limited Full time

    TRIAGE OFFICER, 1 YEAR EXPERIENCE, 3 MONTH FIXED TERM CONTRACT. LONDON/ HYBRID, SALARY £27,500. Join a reputable organisation for an initial 3 month period with the possibility of an extension. Benefits on offer include 30 days annual leave plus bank holidays, flexible working, employee assistance programme, mentorship programmes, pension scheme, life...

  • Triage Officer

    3 weeks ago

    London, London, UK, United Kingdom Executive Network Legal Limited Full time

    TRIAGE OFFICER, 1 YEAR EXPERIENCE, 3 MONTH FIXED TERM CONTRACT. LONDON/ HYBRID, SALARY £27,500. Join a reputable organisation for an initial 3 month period with the possibility of an extension. Benefits on offer include 30 days annual leave plus bank holidays, flexible working, employee assistance programme, mentorship programmes, pension scheme, life...

  • Case Support Triage Officer

    1 week ago

    London, Greater London, United Kingdom Hire Ground Ltd Full time

    Case Support Triage Officer - £27 500 We are urgently seeking Case Support Triage Officer's, to work with a leading Central London Regulatory Body. The roles are hybrid, with only one day per week in the office, located near to London Bridge. Please note these roles are temp to perm. Temping for 6-8 weeks before moving onto a permanent contract. The Case...

  • Case Support Triage Officer

    3 weeks ago

    London, United Kingdom Hire Ground Ltd Full time

    Case Support Triage Officer - £27 500 We are urgently seeking Case Support Triage Officer’s, to work with a leading Central London Regulatory Body. The roles are hybrid, with only one day per week in the office, located near to London Bridge. Please note these roles are temp to perm. Temping for 6-8 weeks before moving onto a permanent contract. The Case...

  • Triage Officer

    1 month ago

    London, Greater London, United Kingdom eNL Full time

    TRIAGE OFFICER, 1 YEAR EXPERIENCE, 3 MONTH FIXED TERM CONTRACT. LONDON/ HYBRID, SALARY £27,500. Join a reputable organisation for an initial 3 month period with the possibility of an extension.Benefits on offer include 30 days annual leave plus bank holidays, flexible working, employee assistance programme, mentorship programmes, pension scheme, life...

  • Triage Officer

    1 month ago

    London, Greater London, United Kingdom Executive Network Legal Limited Full time

    TRIAGE OFFICER, 1 YEAR EXPERIENCE, 3 MONTH FIXED TERM CONTRACT. LONDON/ HYBRID, SALARY £27,500. Join a reputable organisation for an initial 3 month period with the possibility of an extension.Benefits on offer include 30 days annual leave plus bank holidays, flexible working, employee assistance programme, mentorship programmes, pension scheme, life...

  • Triage Officer

    4 weeks ago

    London, United Kingdom Executive Network Legal Limited Full time

    TRIAGE OFFICER, 1 YEAR EXPERIENCE, 3 MONTH FIXED TERM CONTRACT. LONDON/ HYBRID, SALARY £27,500. Join a reputable organisation for an initial 3 month period with the possibility of an extension. Benefits on offer include 30 days annual leave plus bank holidays, flexible working, employee assistance programme, mentorship programmes, pension scheme, life...

  • Triage Officer

    3 weeks ago

    London, United Kingdom Executive Network Legal Limited Full time

    TRIAGE OFFICER, 1 YEAR EXPERIENCE, 3 MONTH FIXED TERM CONTRACT. LONDON/ HYBRID, SALARY £27,500. Join a reputable organisation for an initial 3 month period with the possibility of an extension. Benefits on offer include 30 days annual leave plus bank holidays, flexible working, employee assistance programme, mentorship programmes, pension scheme, life...

  • Triage Officer

    7 days ago

    London, Greater London, United Kingdom Executive Network Legal Limited Full time

    TRIAGE OFFICER, 1 YEAR EXPERIENCE, 3 MONTH FIXED TERM CONTRACT. LONDON/ HYBRID, SALARY £27,500. Join a reputable organisation for an initial 3 month period with the possibility of an extension.Benefits on offer include 30 days annual leave plus bank holidays, flexible working, employee assistance programme, mentorship programmes, pension scheme, life...

  • Triage Officer

    3 hours ago

    London, Greater London, United Kingdom ENL Legal Recruitment Full time

    Triage Officer, 1 year experience, London/ Hybrid, up to £27,500 (DOE). This role offers the exciting opportunity to join a talented team, for a 3-month contract with the potential to turning into a permanent position. Benefits include but are not limited to 30 days annual leave, plus bank holidays, flexible working, employee assistance programme,...

  • Triage Officer

    3 weeks ago

    London, Greater London, United Kingdom eNL Full time

    TRIAGE OFFICER, 1 YEAR EXPERIENCE, 3 MONTH FIXED TERM CONTRACT. LONDON/ HYBRID, SALARY £27,500. Join a reputable organisation for an initial 3 month period with the possibility of an extension.Benefits on offer include 30 days annual leave plus bank holidays, flexible working, employee assistance programme, mentorship programmes, pension scheme, life...

  • Triage Officer

    5 days ago

    North London, United Kingdom Colbern Limited Full time

    737352-5248-2463 NCD Triage Officer Islington Contract £20.59 per hour Our client is looking for an experienced Triage Officer. 1. To ensure a prompt, courteous and helpful response when dealing with queries from members of the public or their representatives, including elected Members, outside agencies and partner organizations. 2. To interview, make an...

  • Triage Officer

    3 weeks ago

    North London, United Kingdom Colbern Limited Full time

    796808-4593-23107 NCD Triage Officer Islington Contract £19.01 per hour Our client is looking for an experienced Triage Officer. Key responsibilities 1. To ensure a prompt, courteous and helpful response when dealing with queries from members of the public or their representatives, including elected Members, outside agencies and partner organizations. 2....

  • Triage Officer

    1 month ago

    London (Greater), United Kingdom Executive Network Legal Limited Full time

    TRIAGE OFFICER, 1 YEAR EXPERIENCE, 3 MONTH FIXED TERM CONTRACT. LONDON/ HYBRID, SALARY £27,500. Join a reputable organisation for an initial 3 month period with the possibility of an extension. Benefits on offer include 30 days annual leave plus bank holidays, flexible working, employee assistance programme, mentorship programmes, pension scheme, life...

  • Triage Officer

    3 weeks ago

    London (Greater), United Kingdom Executive Network Legal Limited Full time

    TRIAGE OFFICER, 1 YEAR EXPERIENCE, 3 MONTH FIXED TERM CONTRACT. LONDON/ HYBRID, SALARY £27,500. Join a reputable organisation for an initial 3 month period with the possibility of an extension. Benefits on offer include 30 days annual leave plus bank holidays, flexible working, employee assistance programme, mentorship programmes, pension scheme, life...