Sales Support Coordinator

1 week ago

Tamworth, United Kingdom Instarmac Group plc. Full time

**Description**

Join us on our journey.....

We are looking for a Sales Coordinator to join our team based in Tamworth. This is an office based role Monday - Friday 08:30 - 17:00

At Instarmac we pride ourselves on our open communication. We have a thriving family culture and work ethos where everyone is valued and rewarded for what they do.
We offer a competitive starting salary, access to an extensive EAP platform to support health and wellbeing and free use of holiday homes in Tenerife, Padstow and St Ives (rules do apply)

The Sales Support Coordinator primary role will focus on order processing for our UltraFloor brand, however will provide cover for Sales Coordinators within our other brands in working with a portfolio of customers by providing exceptional consultative insights to anticipate specific customer needs and increase sales. Sales Coordinators also enhance the customer experience and support their business by proactively identifying opportunities for up-selling and cross-selling.

**Duties**

How you will making the difference.......
- The primary duties will be order processing and will undertake the following duties on a cover basis for Sales Coordinators.- Contributing towards company targets by way of meeting and/or exceeding set sales targets as an individual and contributing to the teams.
- Managing a portfolio of accounts to achieve long-term success by developing positive relationships with customers. Act as a consultative partner to anticipate customers’ current and future needs to generate orders.
- Following up samples and quotations, converting these to sales.
- Ensuring accounts are constantly aware of active promotions available, follow up and generate new business through own initiative, social media and marketing activity to increase sales.
- Resolving conflicts, taking ownership and provide solutions to customers in a timely manner.
- Managing a dedicated Area Sales Managers diary; ensuring customers are visited on a regular basis.
- Using internal tools and systems, to manage the day to day running of your data, ensure systems are maintained and updated at all times.
- Liaising with other departments including Transport, Accounts, Marketing, Laboratory and Production.
- Creating KPI and tracker reports as required by business.
- Undertaking duties in accordance with all relevant management systems and controls.
- Suggesting actions to improve sales performance and identify opportunities for personal growth in order to promote products with greater understanding and confidence

**Requirements**:
**Requirements**:
What you will need:

- Excellent data entry and administration skills- Proven experience of working in a customer sales partnering role and able to demonstrate results
- Ability to deliver excellent consultative advice to improve the customer experience and their business to generate sales
- Excellent interpersonal skills and rapport building skills
- Ability to translate customer account history into opportunities to up-sell and cross-sell
- Knowledge of CRM software (or equivalent) and MS Office, (MS Excel in particular)

Desirable- Previously gained sales experience within a similar industry
- Understanding of sales performance and ability to work to targets

If this sounds like you, we would love to hear from you.**Application Details**:

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