Mhe / Services Specialist

3 weeks ago

Eastleigh, United Kingdom B&Q Full time

**About the role**

**MHE/ Services Specialist**

**Permanent**

**Up to £39,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working**

**Southampton, Store Support Office**

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a MHE/ Services Specialist and you’ll be a big part of this.

**Key responsibilities**

Manage and maintain the estate including DC with regards to MHE both mechanical and Manual, ensuring we are support the stores and our customers at all times Create and maintain a robust MHE equipment matrix together with providing strategic leadership & effective management, ensuring high quality customer focused delivery from vendors and development of MHE to support our business needs.

Work in collaborate with all internal stakeholders to deliver services that support meeting B&Q's business objectives whilst understanding and leveraging the innovations in the market**.**

**Key Accountabilities / Responsibilities**:

- Management of the stores / DC portfolio of MHE equipment both mechanical and manual, including movement between store / stores
- Management of vendors, ensuring they meet agreed KPI and service level agreements.
- Legal compliance - to ensure that B&Q meet its legal requirements through the supply and testing of our Mechanical Handling Equipment support by risk management when required.
- Communicate planned activity with external third-party vendor to support business activity.
- Conduct weekly conference and monthly meetings with vendor to review performance and SLA and putting mitigation plans in place if needed.
- Support in the processing of quotes / invoices when required and verify all invoices against contactable agreements and purchase orders.
- Ensure all MHE supporting / Tracking documentation is up to date.
- Support with delivery of cost savings by re-distributing or reusing equipment.
- Manage relevant issue / quires from store, SSO and DC in a timely manner.
- Manage communication internally and with vendors.
- Key point of contact for any Health & Safety issue and communicate mitigation plans to relevant Stakeholders.
- Communication of any issue to senior leadership team in a timely manner when required.
- Manage Revex and Capex spends for MHE/ Services and identify any risk or opportunities.
- Producing and distribution monthly report around budgeted spend.
- Strategical planning for the future around estate Blueprint
- Work with GNFR around procurement of equipment and services - working with our stakeholders to translate the business needs to go to market to deliver best value for the supply of products and services.
- ADHOC store visits when required to support the store operationally around MHE / Services

**Required skills & experience**
- Working knowledge of the current MHE Industry, would be a benefited
- Competent user of Microsoft System Excel, Word and Power point
- Have good communication and analytical skills.
- Able to work on own initiative

**What's in it for me?**

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities**. **You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more

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