Lettings Manager

2 weeks ago


Cheltenham, United Kingdom AMR - Specialist Property Recruiters Full time

Our client seeks a high calibre Lettings Manager for their busy offices in Cheltenham.

Running a profitable and well organised lettings department providing an effective, efficient and professional service to customers. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Optimising everyopportunity to secure market appraisals, instructions, viewings, reservations, sales/let's, Landlord procurement and B2B introductions.

Motivating the team and new recruits, ensuring they receive the training and support they need to flourish in their career. Accountability for the general day to day running of department. Work in conjunction and collaborate with your Branch Manager to ensureits successful performance.

Skills and experience required to be a successful Lettings Manager
- Minimum of three years experience within a lettings environment
- Preferably hold a qualification in Residential Property (Sales or Lettings)
- Preferably team lead or Management experience
- Demonstratable generation of new business in a target driven environment
- Outstanding customer care / customer service experience
- Resilient, positive, organised, numerate and detail oriented
- Excellent verbal and written communication skills

General Roles & Responsibilities
- Responsibility for the recruitment and retention of the headcount in your department.- Follow the company recruitment check list and procedure.
- Deliver the company standard induction process
- Train and monitor new starter performance to successful sign off at probation review
- Grow the Department Market Share and deliver KPIs
- Carry out, implement, and report on business generation activities
- Carry out market appraisals ensure company follow up process implemented
- Achieve add on services KPIs
- Create a culture of cross selling through the branch.
- Plan the delivery of the annual targets
- Following company client on board and listing process.
- Ensure management of clients
- Negotiate offers / help staff negotiate offers with clients.
- Deliver company processes.
- Deal with complaints and client issues
- Deliver Quality Standard in Department
- Compliance checking / ensuring legalities & company processes are correctly adhered to.
- Work in conjunction with property management to ensure we are delivering the company quality standards and compliance.
- Adhering to company processes, procedure & timeframes.- Being involved in continual development of the branch and company.
- Responding to out of hours emergencies in appropriate time frames (where needed)
- Providing content for marketing

For more information regarding this opportunity, please call AMR on.


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