Contact Centre Training
3 weeks ago
**Contact Centre Training & Quality Coordinator**
**Chippenham**
**Salary - £ 23,900-£29,800 per annum - depending on skills and experience.**
**Contract type - Permanent**
**Working hours - Full Time**
**Closing Date - 14 April 2023**
**Interview Date - TBC**
**About the role**
The role is all about providing assurance to the business and support for our people. Our contact centre is the first point of contact for our customers. It's our job to provide the support they need, and you will be instrumental in making that happen.
Some of the things you can expect as part of this role:
- Maintain and deliver training material for new starters and existing team members.
- Support our management team by delivering feedback to team members.
- Complete a variety of tasks that are related to quality assurance.
**Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.**
**About you**
You will have previous experience of working in a busy contact centre environment.
You will have previous experience in delivering training sessions.
You must have passionate about delivering high standards of customer service.
You must have the ability to deliver high standards of coaching in a contact centre environment.
You will have strong communication skills and ability to adapt training delivery for different learning styles.
**About us**
GreenSquareAccord is one of the biggest social housing and care providers in England.
We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
**Our purpose**
We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently.
Our focus is on building better lives. Everything we do is about people - whether that's providing a good quality, safe home or providing care which helps someone to live an independent life.
Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen.
**The GSA Way**
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:
- We believe our customer is everything
- We are one team
- We are supportive and caring
- We are business-minded for social purpose
- We are curious and ambitious.
You can read more about the GSA Way in our recruitment pack.
**Benefits**
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).
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- If you need any assistance, adjustments or adaptations throughout our selection processes please let us know._
**Closing Date - 14 April 2023**
**Interview Date - TBC
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