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Customer Service Advisor

3 months ago


Slough, United Kingdom Halo ARC Full time

Job Advert

**Customer Journey Specialist**

**Salary: £31,286 per annum **with an increase on completion of 6 month probation.**

**Hours: 8am - 5pm Monday to Friday & 1 in 2 Saturdays depending on business needs.**

**Halo ARC Slough**

**Our brand new site in Slough will be opening on 17th of June 2024 with a start date of June 10th.**

Halo is the industry leading UK-based accident repair group, with **31** established accident repair centres **across the UK and we are** still growing - Slough will be our 32nd site**

Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in Europe, this partnership provides Halo with an **unrivalled** platform and the resource for **excellent training**, **development** and **employee packages**

To support our Bodyshop we are looking for a** Customer Service Advisor** who has Customer service skills, excellent computer literacy skills and a Full UK Driving Licence.

We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and **we want you to be a part of it**

**The role will include, but is not limited to the following**:

- Inspecting vehicles and assessing damage; taking clear photos throughout
- Administrative duties, including liaising with customers and updating them
- Logistical planning and transport planning
- Occasional driving to collect/drop off vehicles

**What are we looking for?**
- Full Driving Licence
- Excellent computer literacy
- Customer service skills
- Experience of logistics (not essential)

Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a people thinking business, we know that it’s our teams and centres that provide extraordinary results. Therefore, you can expect an excellent package and environment.
- Competitive salary of up to £31,286 per annum
- Employee assistance programme for you and your family
- Health and wellbeing apps
- Cycle scheme
- Gym discounts
- Retail and restaurant discount and cashback
- Life Insurance
- VirtualGP
- Enhanced family friendly pay such as maternity and paternity
- Free fruit and pizza
- Refer a friend bonus incentive
- Employee recognition rewards
- Team Event Budget (do something fun together)
- Discounted LV insurance
- Get appreciated for your time with paid breaks
- 25 days holiday plus public holidays
- We invest in YOU with opportunities for career progression
- Pension contributions
- Work within a modern and clean working environment
- And we are always open to hearing what our people want