Service Host

2 weeks ago

Epsom, United Kingdom Sandown Mercedes-Benz of Epsom Full time

**Part Time Service Host**

**Mercedes-Benz of Epsom**

An opportunity has arisen to join us as a Part Time Service Host to work at our Epsom dealership. The main responsibility of the host is to provide a face to face contact for all visiting Service customers ensuring they are checked in and the handover process is followed. All interactions with customers should be in keeping with brand expectations, and that all customers are attended to in a timely manner.

**Main Duties and Responsibilities**
- Ensure all waiting facilities are kept clean and tidy
- Signpost the customer journey (VHC process - updates from control team - electronic completion pack with payment link)
- Obtain customer signature
- Check in on system
- Pass through to Control team
- Liaise with concierge to handover loan car where applicable
- Walk waiting customers to lounge and organise refreshments
- Ensure Job card is identified as waiting for control team where applicable

**NON-BOOKED WALK INS / ENQUIRIES**
- Full qualification of enquiry
- Future bookings - complete Online
- Same day requests to be passed to Host Supervisor to process job
- Complaints - see to waiting area and notify your supervisor
- Parts / Sales Enquiries - direct to parts / sales department

**CHECK OUT**
- Confirm customer and vehicle details (Vehicle Reg and postcode)
- Check DSD for Invoice or release note
- Call vehicle from concierge
- Confirm / take payment with customer
- If applicable walk customer to loan vehicle and check condition / mileage and fuel. Sign in vehicle - any issues around condition of loan vehicle to be passed by Supervisor
- Walk customer to their vehicle and thank them for their business
- Discuss CSI Survey ensuring all key questions have been delivered to customer’s satisfaction
- Manage outstanding collections by contacting customers and arranging collection

**Key skills**
- Excellent communication skills
- A passion for customer satisfaction

**Experience Required**
- Previous experience in a customer facing retail environment

Applicants will be expected to be immaculately attired as befits the Mercedes-Benz brand.

Friday 08.00 - 18.00 with 1 hour unpaid break and Saturday 08.00 - 14.00 with a 30 minute unpaid break

14.5 hours per week

**Job Type**: Part-time

**Salary**: £11.03 per hour

**Benefits**:

- Company events
- Cycle to work scheme
- Referral programme
- Sick pay

Schedule:

- Weekend availability

Ability to commute/relocate:

- Epsom, Surrey: reliably commute or plan to relocate before starting work (preferred)

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