Current jobs related to Customer Services Associate - Horsham - Schroders
-
Customer Services Associate
4 months ago
Horsham, United Kingdom Schroders Full time**Join Benchmark Capital as a Customer Services Associate** Please note this role is a 12-month FTC **Location**:The Schroders Business Campus, Horsham, West Sussex Are you passionate about driving impact in the financial advisory sector and ensuring exceptional client outcomes? Benchmark Capital, a premier provider of regulatory, platform, and investment...
-
Customer Services Associate
4 months ago
Horsham, United Kingdom Schroders Full time**Join Benchmark Capital as a Customer Services Associate** Please note this role is a 12-month FTC **Location**:The Schroders Business Campus, Horsham, West Sussex Are you passionate about driving impact in the financial advisory sector and ensuring exceptional client outcomes? Benchmark Capital, a premier provider of regulatory, platform, and investment...
-
Customer Service Associate
4 months ago
Horsham, United Kingdom Schroders Full time**Job Title: Customer Services Associate** **Location**:The Schroders Business Campus, Horsham, West Sussex **Company**:Benchmark Capital Are you passionate about making a difference in the financial advisory sector and ensuring exceptional client outcomes? Benchmark Capital, a leading provider of regulatory, platform, and investment services, is looking...
-
Customer Service Representative
6 days ago
Horsham, West Sussex, United Kingdom First Recruitment Services Full time{"h1": "Customer Service Assistant Role", "p": "Wild Recruitment Ltd T/A First Recruitment Services is seeking a Customer Service Assistant to support their team in creating and maintaining customer sales orders on the system. This role involves responding to customer enquiries, updating information, and resolving queries. Key Responsibilities: *...
-
Customer Service Representative
6 days ago
Horsham, West Sussex, United Kingdom First Recruitment Services Full time{"h1": "Customer Service Assistant Role", "p": "Wild Recruitment Ltd T/A First Recruitment Services is seeking a Customer Service Assistant to support their team in creating and maintaining customer sales orders on the system. This role involves responding to customer enquiries, updating information, and resolving queries. Key Responsibilities: *...
-
Customer Service Assistant
4 weeks ago
Horsham, United Kingdom First Recruitment Services Full timeA well-established stockist and distributor of electrical components is seeking a Customer Service Assistant to join their team. This company supplies a wide range of products to industries such as aerospace, defence, medical, industrial, rail, and transportation worldwide. The Customer Service Assistant will play a key role in creating and maintaining...
-
Customer Services Associate
3 months ago
Horsham, United Kingdom Schroders Full timeAbout Benchmark Our award-winning, proprietary solutions cover regulatory, platform and investment services, and are designed to support advisers at every step of their journey - from starting and running a financial advice business more productively and effectively, to accelerating its growth and realising its value. We support high quality financial...
-
Customer Service Representative
12 hours ago
Horsham, West Sussex, United Kingdom First Recruitment Services Full timeA leading distributor of electrical components is seeking a skilled Customer Service Assistant to create and maintain customer sales orders on their system.Key Responsibilities:Load customer orders accurately and verify correct entry.Allocate stock according to order requirements, ensuring availability.Monitor and manage orders with unallocated lines or...
-
Customer Service Representative
11 hours ago
Horsham, West Sussex, United Kingdom First Recruitment Services Full timeA leading distributor of electrical components is seeking a skilled Customer Service Assistant to create and maintain customer sales orders on their system.Key Responsibilities:Load customer orders accurately and verify correct entry.Allocate stock according to order requirements, ensuring availability.Monitor and manage orders with unallocated lines or...
-
Field Service Engineer
3 weeks ago
Horsham, West Sussex, United Kingdom Industrial Crane Services Full timeJob Title: Field Service EngineerCompany: Industrial Crane Services UK LtdLocation: South and South East RegionJob Type: Full TimeHours: 40 Hours per WeekSalary: £40,000 - £45,000 (depending on experience)About the Role:We are seeking a highly skilled Field Service Engineer to join our team in the South and South East region. As a Field Service Engineer,...
-
Field Service Engineer
3 weeks ago
Horsham, West Sussex, United Kingdom Industrial Crane Services Full timeJob Title: Field Service EngineerCompany: Industrial Crane Services UK LtdLocation: South and South East RegionJob Type: Full TimeHours: 40 Hours per WeekSalary: £40,000 - £45,000 (depending on experience)About the Role:We are seeking a highly skilled Field Service Engineer to join our team in the South and South East region. As a Field Service Engineer,...
-
Customer Services Associate
4 months ago
Horsham, United Kingdom Schroders Full timeAbout Benchmark Our award-winning, proprietary solutions cover regulatory, platform and investment services, and are designed to support advisers at every step of their journey - from starting and running a financial advice business more productively and effectively, to accelerating its growth and realising its value. We support high quality financial...
-
Customer Service
4 months ago
Horsham, United Kingdom Muffin Break Full timeWe are looking for individuals who enjoy working with people, who like to be busy and work well as part of a great team. Previous catering or retail experience would be useful, but it’s really your friendly and positive attitude that we’re interested in, so don’t worry if you don’t have exactly the right skills, our training will take care of the...
-
Associate Specialist
3 weeks ago
Horsham, West Sussex, United Kingdom Pig Improvement Company Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as an Associate Specialist at the Pig Improvement Company. As a key member of our team, you will be responsible for delivering reproductive services to customer farms in the Sussex/Hampshire areas.**Key Responsibilities:**Visit customer herds to heat-detect cows and...
-
Customer Service Administrator
3 weeks ago
Horsham, United Kingdom Hunters Recruitment & Training Full timeIssues information to customersResponds to customer enquiriesResolve delivery queries and customer returns Customer Service Administrator Horsham – scarcity of public transport From £28,000 A Customer Service Administrator to create and maintain up-to-date customer sales orders is required for Hunters’ established electronics manufacturing...
-
Customer Service Advisor
5 months ago
Horsham, United Kingdom Page Personnel Full timeOffice Based - Monday - Friday **About Our Client**: Our client are a medium-sized company that specialises in providing top solutions for businesses all over the country. Their commitment to unparalleled customer service and solutions has made them a sought-after partner for businesses across various sectors. **The Key Responsibilities for a Customer...
-
Customer Service Representative
1 day ago
Horsham, West Sussex, United Kingdom Halfords Full timeJoin Our Team as a Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for delivering exceptional customer service and ensuring that our customers have an outstanding experience in our stores.About...
-
Customer Service Representative
1 day ago
Horsham, West Sussex, United Kingdom Halfords Full timeJoin Our Team as a Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for delivering exceptional customer service and ensuring that our customers have an outstanding experience in our stores.About...
-
Customer Service Representative
6 hours ago
Horsham, West Sussex, United Kingdom Harris Lord Recruitment Full timeCustomer Service ExecutiveWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide expert advice and knowledge to ensure customers...
-
Customer Service Representative
2 weeks ago
Horsham, West Sussex, United Kingdom WHSmith Full timeAbout the Role:We are seeking a skilled and enthusiastic Customer Service Representative to join our team at WHSmith. As a Counter Assistant, you will play a vital role in providing exceptional customer service to our customers, ensuring they have a positive experience in our store.Key Responsibilities:Deliver outstanding customer service to all customers,...
Customer Services Associate
4 months ago
About Benchmark
Our award-winning, proprietary solutions cover regulatory, platform and investment services, and are designed to support advisers at every step of their journey - from starting and running a financial advice business more productively and effectively, to accelerating its growth and realising its value.
We support high quality financial advisers with our award-winning technology and support services.
And with our own Financial Advice business, we help families find solutions to meet their needs and aspirations and achieve peace of mind. By providing access to higher quality solutions, we make it easier for them to meet and exceed their goals.
Ensuring good client outcomes, with the client's interests central to decision making, is very important at Benchmark. Treating Customers Fairly principles are embedded within our organisation and we take responsibility for embracing and promoting our duty of care to all clients, including those who may be more vulnerable than others.
The base
You'll be based at our Broadlands Business Campus near Horsham in West Sussex. It has high standards and international reputation, without being in the city: a big, countryside campus means life will feel a little different. We support our offices by using cutting edge software and hardware and our spacious campus facilities mean there's a great working environment for the team. With an on-site restaurant, coffee shop and gym, our campus has much to offer. And commuters can relax on our dedicated regular shuttle bus to and from Horsham's main line train station.
We know that helping you balance personal and professional commitments is a big part of that, so we're open to flexible working. Many of our staff work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need.
What you'll do
- Understanding and confidently articulating multiple processes in both written and verbal format; specific to KYC (Know Your Customer) & Due Diligence, SLA reporting, Client MI Transactions and Support & Issue Resolution.
- Answer customer queries in accordance with processes and procedures
- Absolute ownership of queries through to satisfactory resolution
- Gain and maintain a good understanding of Platforms within the Financial Services market
- Follow procedures and instructions in order to ensure excellent client outcomes
- Source answers and think logically to find solutions
- Review data to ensure accuracy
- Proactive feedback to other departments where required in order to ensure excellent client outcomes
- Contribute and feedback in team meetings
- Maintain and Improve Customer Satisfaction Survey Results vs targeted SLA's
The knowledge, experience and qualifications you need
- Excellent phone manner and experience of dealing with challenging calls
- 5 GCSE's including maths and English language
- 2 A Levels or equivalent
- Willing to learn
- Accurate with good attention to detail
- Ability to work as part of a team and autonomously
- Excellent communication skills both written and oral
- Organised and diligent
- Build rapport quickly and easily
The knowledge, experience and qualifications that will help
- Financial Services industry experience
- Confident user of Microsoft Word and Microsoft Excel
What you'll be like
- Promoter of the Treating Customers Fairly principles, and deliver your own responsibility for the duty of care to our clients
- Self-starter, willing to learn
- Ability to adapt communication according to the audience
- Ability to prioritise work
- Confidence to ask questions and suggest process improvements
- Embraces change positively
- Able to work efficiently and accurately in a fast-paced environment
- Enthusiasm, energy and positivity
We're looking for the best, whoever they are
Benchmark is an equal opportunities employer. You're welcome here whatever your socio-economic background, race, sex, gender identity, sexual orientation, religious belief, age or disability.