Head of Terminal

3 weeks ago

Hounslow, United Kingdom Wilson James Full time

Are you interested in delivering change in a fast paced, operational working environment? Are you resilient in the face of challenge?

We have an exciting opportunity to join us as Head of Terminal within our PRM (Passengers with Reduced Mobility) operation based at Heathrow Airport.

As Head of Terminal, you will be accountable for the terminal's performance, in line with SLA and legislative requirements of the PRM service. You must have a deep understanding of the PRM operation and the legislation that supports disabled traveller.

You will be responsible for the continuous improvement of the service, implementing strategic plans, policies, and procedures to achieve the goals and objectives.

The Head of terminal plays a critical role in the success of our operation, driving innovation, growth, and profitability while ensuring that Wilson James remains aligned with its core values and mission.

**Main Duties**:

- Provide strong leadership and direction to your team ensuring that your terminals operate efficiently and effectively.
- Develop and implement strategies to optimize terminal operations, including productivity, safety, and cost-efficiency.
- Oversee day-to-day terminal operations, ensuring your management teams are proactively managing their teams and proactively driving consistent performance.
- Maintain excellent customer/stakeholder relationships, responding promptly to inquiries and concerns, and ensuring that our customer / stakeholder requirements are met.
- Develop and manage the terminal's budget, ensuring that we operate within our financial parameters.
- Lead and develop your operational team to deliver the highest levels of performance. You will set objectives and manage the team as appropriate.
- Lead on industrial and employee relations within your terminals.
- Lead and develop your operational team to deliver the highest levels of performance. You will set objectives and manage the team as appropriate.
- Lead on industrial and employee relations within your terminals.

**Essential Criteria**:

- Proven history in PRM operations, leading a successful team and achieving contract goals.
- Full Driving license
- Experience of managing change and directing teams of people to perform against specific targets.
- Strong people management and communication skills
- Strong in MS word/excel/power-point, ability to confidently navigate Operational systems, as required.

**What we can offer you**:

- Competitive Salary
- Full Time hours
- Life assurance scheme
- Company sick pay
- Pension Scheme
- Access to an industry leading Employee Benefits Platform offering lifestyle savings and discounts on most high street retailers, a Reward and Recognition programme.
- The opportunity to develop your security career with access to training and development programmes.
- Employee Assistance Programme that provides a health and wellbeing support service
- As an employer of choice, we focus on wellbeing, training, and career progression.

**About Wilson James**

Wilson James is a leading security, construction logistics and aviation services provider with more than 5,000 employees. With in-depth sector and service expertise, we deliver solutions to clients operating across the Aviation, Construction, Corporate, Energy, Manufacturing, Maritime and Technology industries.

Wilson James provides services to some of the world's most iconic brands. We collaborate. We raise standards. We win awards.
We employ more than 5,000 brilliant people across security, construction logistics and aviation services.

We celebrate diversity. With more than 75 nationalities represented in the Wilson James family, we are a truly inclusive company.
For information about Wilson James' commitment to Equality, Diversity and Inclusion, please see our website.

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