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Retail Shops Manager
4 months ago
Benefits: 20% Management bonus, Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) Store Manager
Pay – competitive annual salary plus excellent benefits
Contract – 38.75 hours per week, full time, permanent
Working pattern – 5 out of 7 (every third weekend), between the hours of 0800-1615
Store Managers have a very important role to play in our stores, managing all store operations including the store team, to drive the employee and customer experience whilst delivering business results.
Carry out regular team meetings with the leaders to review performance, keep team aware of business targets and objectives and identify areas of focus.
Ensure the leaders are utilizing Manpower planning tools to organise teams to deliver exceptional customer service.
Regularly review sales, hourly, daily, and weekly to identify business needs
Coordinate and collaborate with Stock & Logistics Manager, Product Manager, Terminal Manager and CSM to review customer complaints, replenishment actions, sales focus, and store progress.
What do you need, to be a Store Manager at World Duty Free?
Experience in successfully managing a team within a retail customer service and sales environment.
Excellent interpersonal skills and able to articulate in clear manner in English to all levels of the organisation.
World Duty Free will provide a full induction and comprehensive training , to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development . In addition, as a replenishment leader your benefits will include:
Company bonus scheme
Employee Assistance programme – Confidential advice service to support our teams on a range of issues including, personal & financial – your wellbeing is important to us
Discounts on products for our staff, family, and friends
Free parking
If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. I first worked for World Duty Free at Heathrow as a part-time student. I loved the atmosphere and once I'd finished my degree I joined full time, initially as a CSA before being selected for the trainee Leader scheme. My first role as a leader was as part of the team that opened the new store in Heathrow Terminal 2. Then, after 6 months as a leader an opportunity opened up in Head Office for a role related to my degree (Surveying) which I was encouraged to apply for by my manager. I am now using my degree to help develop World Duty Free locations throughout the UK.
