Counter Assistant
4 months ago
**Medicine Counter Assistant (MCA) - Full time **_**position**_ **Monday to Saturday 10-6.30 daily (with one day off during the week) Saturday 9-2.30pm**
**Purpose**:
- **To be the first point of contact for all customers.**:
- **To serve customers appropriately and sensitively.**:
- **To provide the best possible advice and refer them to the pharmacist if appropriate.**:
- **check invoice**:
- **put stock away**:
- **update Prices**:
- **make shop floor presentable**
**Reports to: Pharmacy Manager**
**Key Responsibilities**:
- To ensure that the pharmacy environment is welcoming, clean and professional.
- To greet customers in a professional and friendly manner.
- To accurately complete financial transactions with customers.
- To be working towards or have completed an accredited MCA training course under the guidance of the pharmacist.
- To respond to symptoms described by customers by following agreed protocols and using your own knowledge and judgement.
- To know and understand the main features of stocked lines and the benefits to customers.
- To select and recommend suitable products and provide advice on their correct use.
- To provide advice on leading a healthy lifestyle.
- To refer to the pharmacist when appropriate.
- To receive prescriptions from customers and ensure they reach the dispensary in a timely manner.
- To inform the customer of approximate waiting times and to manage their expectations.
- To ensure the safe and correct transfer of dispensed items to patients.
- To identify medicine related problems or queries and bring these to the attention of the pharmacist.
- To answer queries on the supply and availability of medicines, where it is within your competence.
- To receive stock in accordance with SOPs.
- To ensure the safe and appropriate storage of medicines.
- To assist with stock control and the maintenance of reasonable stock levels within the retail environment.
- To assist with the engagement of patients onto advanced services such as Medicines Use Reviews and New Medicines Service.
- To maintain an up-to-date knowledge of over the counter remedies and minor ailments by reading journals, product information and training resources.
- To assist in providing pharmaceutical care to patients by carrying out reasonable duties as determined by the pharmacist
**Personal specification**:
- Excellent communication and customer service skills.
- Excellent team working skills.
- A warm, friendly and professional attitude towards customers.
- An ability to respond to medical queries in a sensitive and professional manner.
- Experience of working in a retail environment (desirable).
- Experience of handling money and maintaining finance records
**Salary**: £5.28-£10.42 per hour
**Benefits**:
- Employee discount
- Free parking
- On-site parking
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Application question(s):
- I have checked the location of the premises and confirm that my travel time is a MAXIMUM of 45-60 minutes
- I confirm that I am able to work DAILY (Monday to Friday) - 6 hours a day
**Education**:
- GCSE or equivalent (required)
**Experience**:
- Pharmacy: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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