Note Summariser/call Taker

7 months ago


Chippenham, United Kingdom Hathaway Medical Centre Full time

We are looking to recruit an enthusiastic and highly motivated person to join our friendly practice as a Note Summariser/Call Taker. In this role you will work across two departments: our call taker team and note summariser team, with split shifts across the week. You may also help out our reception team during busy periods.

If you enjoy working in a busy, caring environment and have a flexible and adaptable approach with a customer service focus you may be the person we are looking for to join our valued team.

Responsibilities include:
Call Taker Duties:

- Answer and direct phone calls
- Arrange appointments
- Handle and triage both patient and professional enquiries
- Issue basic prescriptions
- Perform general clerical duties, such as filing and photocopying, completing clerical and administrative work
- Provide excellent customer support to patients and professionals

Note Summariser duties:

- Read through both electronic and paper medical records to ensure patient records have been correctly coded and entered on the system.
- Read-code problems on to patients records.
- Chase medical records from previous GP surgery.
- As required, restructure the medical records to the practice’s standards.
- Maintaining a structure when recording new information.

Qualifications:

- Strong listening and note-taking skills
- Excellent written communication skills
- Attention to detail for accurate data entry
- Ability to work independently and meet deadlines
- Strong organisational skills with the ability to prioritize tasks effectively
- Excellent verbal and written communication skills
- Experience with handling IT problems such as printer issues, computer issues,

As this role involves medical administration, it would be preferable to have experience in the NHS and/or using SystmOne. Previous experience of working in a GP surgery or medical background would be an advantage.

Full time hours to be spread over four days, with a Thursday off with opportunity for overtime.

Interviews to take place week commencing 11th December.

**Salary**: £10.90 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Chippenham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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