2nd Line Support Engineer
2 days ago
* 2nd Line Support
- Rochester
- Microsoft 365
2nd Line Support Engineer
Rochester
Up to £28k
We are now looking for an experienced 2nd Line Helpdesk Engineer to join the team. You will primarily be responsible for 2nd Line Technical Support and occasional client visits.
We believe in investing in our employees, and actively encourage our engineers to complete professional training and certification. In addition to Helpdesk duties, there is the potential to be involved in IT projects, cybersecurity services and software development,which form part of our larger portfolio of services.
We believe in a healthy work/life balance, and whilst this is an office-based role (as this encourages camaraderie, communication, and teamwork), we allow for home working where required to accommodate people's personal circumstances.
Essential:
- Detailed knowledge of Microsoft Windows Desktop and Server
- Experience of supporting Microsoft 365
- Networking knowledge and experience
- Full clean UK driving licence (for manual vehicle)
Nice to have:
- Microsoft Professional Certification
- Experience of deploying and managing Azure solutions
- WatchGuard certification and experience
- Experience of ConnectWise
- Experience supporting Apple Macs
- Create and manage scripts using PowerShell and Automate RMM tool
Personal Attributes:
- Good team player
- Passionate about IT
- Positive and enthusiastic
- Willingness to continuously learn and progress
- Can communicate confidently
- Professional and dependable
- Able to work well under pressure and multi-task
**Benefits**:
- Fun working environment and culture
- 22 days per year holiday (plus bank holidays)
- Pension after 3 months
- Lunch provided everyday
- Quarterly company events
- Paid training & examinations
- LinkedIn Learning account
- Perkbox employee benefits programme
- Free parking
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