Operations Coordinator

1 month ago

Glasgow, United Kingdom CityFibre Full time

**_
This is a hybrid role and will require occasional travel to your local office / regional offices for team meetings._**

Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people’s voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact.

We encourage change, have a challenger mindset, foster innovation, and nurture a welcoming, inclusive, and supportive community. In this environment we allow you to bring your best-self to work every day, helping you to achieve your goals, grow your career and reach your full potential.

We’re a Times Top 50 Employer for Women; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we’re committed to changing the industry for everyone.

**What you can expect from us**

Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With **a competitive salary **depending on experience, when you join us, you’ll also enjoy 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.

We believe we deliver our best when we work together. It’s the way we do things, trusting and giving our people the autonomy to manage their own day-to-day, promoting wellbeing, whilst still prioritising time together with our colleagues to connect, collaborate and share our ideas.

**How you’ll change it up**

Joining our busy Service Operations team, you’ll be coordinating the delivery of our customer connections across all workstreams, helping to ensure that these connections, KPIs and objectives are delivered on time, within scope and to the agreed budget. Day to day, this is some of what you can expect to be doing:

- Creating and maintaining comprehensive reporting documentation - making sure SharePoint and Salesforce are updated and maintained
- Coordinating regional activities by working with stakeholders to enable the delivery of our targets
- Monitoring and tracking delivery progress against KPIs and budgets - identifying risks and supporting mitigation activities
- Successfully managing relationships with internal and external stakeholders

**What you’ll bring to the role**

You’ll have strong project or operations coordination experience gained working on large and complex projects, alongside excellent communication, and stakeholder engagement skills. You’ll also bring the following with you:

- Experience creating and delivering project risk mitigations
- Ability to develop and manage project budgets
- Strong MS Office skills
- including Excel, Project, Word, and PowerPoint
- Some CRM exposure

We’re looking for people who don’t settle for ‘good enough’ and push things forward. If you’ve just found yourself thinking, ‘I’d love to do this’, we want to hear from you. Let’s change it up.

**Diversity, Inclusion and Belonging**

Our people have a wide range of experiences and perspectives - and it’s this diversity of thought that makes us who we are.

CityFibre is working hard to change up the telecoms industry. This means we’re committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We’re also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.
**Additional Information

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