Welfare Benefits

4 days ago


Worcester, United Kingdom Platform Housing Group Full time

**Fixed Term Contract covering maternity cover up to 12 months**

**Are you a People Person?**

Are you passionate about helping others, going the extra mile and achieving results? We're looking for someone to join us and help make a real difference

We currently have an exciting opportunity to join our Income Team, maternity cover in a Successful Tenancies Adviser role.

As an adviser you will provide valuable advice to customers identified as vulnerable or in need of additional support to sustain their tenancy. Income maximisation and tenancy sustainment are key to this role; and as an adviser you will work closely with Platform colleagues and other agencies to support our customers. In addition, you will also provide early intervention support to customers early in their tenancies assisting them in maintaining their tenancy.

**What could you be doing?**
- ** **Managing a caseload of referrals, taking responsibility for your own diary management and arranging customer appointments.
- Encouraging and supporting customers to budget appropriately and promoting debt prevention.
- Working to understand an individual's circumstances, providing benefits and budgeting advice, along with supporting access to welfare assistance and charitable grants.
- Making onward referrals to external agencies and signposting customers to appropriate local provision.

**Some things we need from you**
- Experience of working in an advisory role.
- Pro-active and results driven individual.
- Someone who goes the extra mile to support customers.
- Excellent communication, negotiating and influencing skills,
- Organised, with ability to manage your own workload and meet deadlines.
- Can demonstrate an understanding of the welfare benefits system.

**This role involves meeting with customers throughout Herefordshire and Worcestershire and surrounding areas, and attending Group offices in Worcester or Solihull. A driving licence and use of your own vehicle or alternative means of getting to the required locations is essential.**

**An enhanced DBS check is also required.**

**Some of our great benefits include**
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies, flexible working, and ability to work from home in most roles
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Non
- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies
- Pension contribution scheme with employer contributions of up to 8% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle and Cycle to Work scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

INDGEN



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