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Surveyor Appointment Administrator

5 months ago

Manchester, United Kingdom Altus Group Full time

Job Category:
Client Relationship

Opportunity Awaits at Altus Group

The Opportunity:
Altus Group has an immediate requirement for a new Surveyor Appointment Administrator to join our growing Operations team in Old Trafford.

This is a great opportunity for anyone looking to utilise and develop their great communication skills in a business to business environment. We are committed to investing in the professional development of all our employees. Full industry training will be provided, allowing you the best possible chance to kick-start your career in a global leader of real estate services.

What’s in it for you?
- Growth._ You will be part of an elite and close-knit team at an office with an upbeat positive culture. Our Manchester office boasts one of the fasting growing teams in the business. As we grow, so does the need for experienced industry experts, with the chance to move up internally to a variety of roles and departments.
- Exposure._ Our surveyor allocations team works with business clients across a broad range of asset classes, including office, industrial, retail and hospitality. This is a great opportunity to collaborate across a variety of internal teams, while developing client facing experience with small to medium sized enterprises, through to large blue-chip corporate clients.
- Support._ One of the things we’re most proud to talk about at Altus Group is our great company culture. We foster an inclusive environment, where we value collaboration and development. Our offices are welcoming and dynamic, and our teams are supported by experienced managers. You will learn and work under the guidance of a supportive team, and ongoing training will be provided.
- Recognition._ Whether you are an experienced professional, or just starting out on your career journey, Altus Group values the impact you have on the business rates landscape. From awards and incentives or dress down Fridays through to seasonal events out or remote team socials, we recognise the importance of rewarding your hard work.

What you will focus on:- Diary management. Organise multiple surveyor’s diaries ensuring that geographically, the surveyors are as productive as possible, and all appointments and details are passed over to the surveyor accurately.- Documentation. Ensure that we have collected the clients supporting documentation to enable us to successfully deliver a full service and maintain ongoing accurate records for every client.- Administration. Gather client HAS requirements for surveyors (hard hat, high vis jackets, etc). Updating spreadsheets and internal records where required.- Communication. Communicate with business clients and surveyors, both written and verbal. Manage the client’s expectations and deal with their initial queries, ensuring they understand the process of an inspection and the timescales involved.- Client service. Delivering an excellent service to clients and surveyors alike, ensuring strong and positive working relationships. Manage the processes for retention issues, liaising with other internal departments, including the Surveying team to ensure that we deliver the best outcome for the client.

How do we know you’re our new Surveyor Appointment Administrator?

You have:
- A Minimum of 6 A*-C GCSE’s (or equivalent).-
- Excellent communication skills, both verbally and in writing.- The ability to explain complex information in a clear and concise manner.- Previous experience of building and maintaining relationships with clients (preferred).- The ability to thrive in a target driven environment.- The ability to multi-task and meet strict deadlines.- Excellent relationship building skills.- Strong attention to detail.- A Pro-active, positive and organised approach to work.
- Come realize your potential at Altus Group_

Altus Group is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs.