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Operations Agent

5 months ago

Milton Park Industrial Estate, United Kingdom First Choice Staff Full time

Role Purpose
To provide both internal and external customers with a high level of service in problem solving.

Specific Role context (brief explanation)
To deal with internal and external customer queries in a timely and efficient manner.

Specific role challenges (brief explanation)
To provide a high level of customer service at all times whilst ensuring compliance and performance targets are met in line with company processes and procedures.

**Duties**:

- To act as the first point of contact for all internal and external customers contacting the service centre.
- Answer all calls to the Service Centre within 3 rings in a professional manner.
- Respond to all queries in accordance with company standards. (GSOP)
- Deal with all internal and external customers visiting the Service Centre in a professional manner.
- Responding to Problem Pieces and ensure redistribution is arranged in accordance with global standards.
- Act as Service Centre receptionist.
- Represent the company in a professional and efficient manner in order to increase customer satisfaction.
- Standard uniform and ID pass to be worn at all times.
- Adhere to legislation including Health and Safety, Working Time Directive regulations etc.
- Provide administrative and operational tasks, necessary to ensure the correct functioning of the Service Centre.
- Adhere to all company procedures.
- Perform any other reasonable duties as required.
- Represent the Service Centre in a positive and professional manner.
- Plan and prepare working practices ensuring maximum efficiency.
- Manage day to day workload and seek support when required.
- Be able to work within a team environment to deliver measured results.
- Communicate with colleagues ensuring that service delivery levels are consistently high.

**Skills**:

- Excellent communication skills
- IT literate
- A customer focused attitude
- Ability to work within a team
- Administration experience preferred

Shift: Monday - Friday 11:00 - 20:00

**Please note 5-year history referencing & DBS (Disclosure & Barring Service) shall be applied once successful at initial interview**

**If you have not heard back from us within 7 working days please assume you have been unsuccessful