Customer Service Agent

2 weeks ago


Hemel Hempstead Industrial Estate, United Kingdom The Dispute Service Ltd Full time

We are The Dispute Service and we safeguard tenants’ deposits throughout the United Kingdom, and offer a free dispute resolution mechanism in the event of dispute over its return. We are looking for a positive, flexible and hardworking person with exceptionalcustomer skills to join our expanding team.

Providing a first-rate customer experience when customers contact us is all part of our mission to be the best tenancy deposit scheme in the business, and your exceptional customer service skills will help us achieve this goal.

As part of the Operations team, you will be the first point of contact for answering customer enquiries about the service we provide.

You’ll need to be outstanding on the phone and be able to quickly get to grips with the complexities of our business. You’ll be speaking to customers and recording the nature of their enquiry so we have useful insight in to why our customers are contactingus. If you have a background of working in housing, even better but as a minimum you must have a solid customer service and administration background.

The department is operational from 8am to 6pm Monday - Friday, and you will be expected to work 37.5 hours on a three-week rota. Overtime is offered during our busy periods at evenings and weekends which we expect support with. We operate a hybrid workingmodel with 2 days expected to be in our offices in Hemel Hempstead.



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