Customer Service Agent

1 month ago


Swadlincote, United Kingdom DSV Full time

Job Req Number: 63644
Time Type:
**MAIN PURPOSE OF THE ROLE**

To meet service customers’ requirements according to agreed SLAs effectively and in accordance with company quality procedures and statutory requirements

**KEY TASKS**
- Input of Bookings from Customers
- Customer liaison
- Partner liaison
- Key account management
- dealing with queries and complaints Dealing with internal departments to resolve customer issues
- Ensure customers’ needs are met
- Client retention
- KPI production Possible
- Customer Service facilitation tasks

**ESSENTIAL SKILLS AND QUALIFICATIONS**
- Previous Customer Service experience coupled with knowledge of the Transport Industry would be advantageous
- Be Customer focused with dedication in your service delivery to meet Customer needs.
- Possess the ability to maintain positivity when working under pressure reprioritising workload where necessary.
- Be reliable with the ability to multitask and have strong problem-solving skills.
- Have strong attention to detail, accuracy, and numeracy.
- Excellent IT skills with the ability to learn new systems quickly as required i.e. Microsoft Word/Excel/Outlook
- Excellent communication skills both verbal/written with a polite, courteous, and professional telephone manner.

**WHAT WE CAN OFFER YOU**
- A role in a successful, dynamic company
- Be a part of a strong team of performance driven colleagues
- Competitive salary
- Great future career prospects for advancement
- A professional working environment

**DSV - Global Transport and Logistics**

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.



  • Swadlincote, United Kingdom DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 79216 Time Type: Full Time **Customer Service Agent**: **KEY TASKS** - Input of Bookings from Customers - Customer liaison - Partner liaison - Key account...


  • Swadlincote, United Kingdom DSV Full time

    Time Type: Full TimeCustomer Service Agent KEY TASKS  Input of Bookings from Customers  Customer liaison  Partner liaison  Key account management  dealing with queries and complaints Dealing with internal departments to resolve customer issues  Ensure customers’ needs are met  Client retention  KPI production Possible  Customer...


  • Swadlincote, United Kingdom DSV ROAD LIMITED Full time

    Company description: DSV – Global transport and logisticsDSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive...


  • Swadlincote, United Kingdom DSV ROAD LIMITED Full time

    Company description: DSV - Global transport and logistics DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services - as part of the operation or in a varietyof supporting roles. If you have drive and...


  • Swadlincote, United Kingdom AB Forecourts Full time

    Part Time Customer Service Assistant, Shell Magna **The site is approx 5-15 minute drive from Measham, Swadlincote & surrounding areas.** 24 hour contracts available Zero hour contracts available Mornings 6am - 2pm (£9.18- £9.50) Evenings 2pm-10pm (£9.18 -£9.50 depending on experience). Nights 10pm-6am (£9.80 ph regardless of age) 4hr shifts...

  • Customer Service Advisor

    24 minutes ago


    Swadlincote, United Kingdom First Fence Ltd Full time

    **Customer Service Advisor - First Fence Ltd** **Job Type**: Full-time, Permanent **Salary**: £22,050 - £24,804 per annum **Hours**: 40 - 45 hours per week **About us** Since establishment in 2010, First Fence has become one of the front-runners of today’s UK Fencing Industry, manufacturing and supplying a wide range of fencing and traffic...


  • Swadlincote, United Kingdom Fakro GB Full time

    To help achieve sales targets and other company objectives by providing excellent customer service and ensuring support is given to the sales team. You will complete various administration duties as outlined below and as per needs of the business. You will ensure high standards, accuracy and efficiency is adhered to with all tasks. - Report to the Office...


  • Swadlincote, United Kingdom Derbyshire County Council Full time

    Based at the Civic Offices in Swadlincote, with the potential for limited homeworking. Hours of work will be Monday, Tuesday, Thursday 8.45am-5pm, Wednesday 9.00am - 5pm and Friday 8.45am - 4.30pm but flexibility is essential. As the first point of contact within the Council, you will deal with a wide range of enquiries from customers via all channels....


  • Swadlincote, United Kingdom AB Forecourts Full time

    Part Time Customer Service Assistant, Shell Magna De12 7AP 16 hour (plus cover) position available at our Shell Magna Petrol Station Shift are: 10pm-6am Extra hours will be available covering holidays and sickness. Immediate start available. Our Customer Service Champions make sure that our service station is always a welcoming place for customers. They...


  • Swadlincote, United Kingdom AB Forecourts Full time

    Part Time Customer Service Assistant, Shell Magna Burton rd, acesford, swadlincote, Derbyshire, De127AP 16 hours + cover shifts Shift patterns 6:00am -2:00pm 2pm-10pm 10pm - 6am. Extra shifts are available for shift cover, holidays etc Nightshift rate is paid at £10.72, all other shifts are paid at National Minimum Wage Our Customer Service Champions...

  • Customer Assistant

    5 days ago


    Swadlincote, United Kingdom Lidl Full time

    20 hours Summary £11.00 up to £12.00 per hour - This isn’t stacking shelves. This is feeding families. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another day of...

  • Customs Specialist

    4 weeks ago


    Swadlincote, United Kingdom DSV ROAD LIMITED Full time

    Company description: DSV - Global transport and logistics DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services - as part of the operation or in a varietyof supporting roles. If you have drive and...

  • Customs Specialist

    1 month ago


    Swadlincote, United Kingdom DSV Full time

    Job Req Number: 63145 Time Type: Full Time **BRIEF OVERVIEW** Working as a Solutions Customs Specialist you will be ensuring import and export clearance is completed with customs warehousing being maintained for Bonded customers. This position offers a unique opportunity to understand the import and export sector from a logistics perspective. A Solutions...


  • Swadlincote, United Kingdom Healthnet Homecare UK Ltd Full time

    HealthNet Homecare are looking for **Customer Care Advisor's **to join our busy team in providing professional services to our clients, patients and healthcare providers. If you are a passionate Customer Service Advisor wanting to make a difference then this is the role for you! We are looking for individuals with excellent customer service skills to...


  • Swadlincote, United Kingdom Healthnet Homecare UK Ltd Full time

    HealthNet Homecare are looking for Customer Care Advisor's to join our busy team in providing professional services to our clients, patients and healthcare providers. If you are a passionate Customer Service Advisor wanting to make a difference then this is the role for you! We are looking for individuals with excellent customer service skills to enable us...


  • Swadlincote, United Kingdom The Air Ambulance Service Full time

    **Volunteer Shop Floor Assistant - Swadlincote Shop** **Volunteer - unpaid** **As a Volunteer Shop Floor Assistant, you would be the front face of the charity interacting with the public, so we are always looking for new friendly faces to join us!** Our volunteers are essential in everything we do, last year contributing over 226,000 hours of their time...


  • Swadlincote, United Kingdom Santander Full time

    Customer Experience Advisor | S | Retail & Business Banking | Customer InteractionsCountry: United Kingdom Join our community We are currently recruiting Customer Service colleagues with a base salary of £, (pro rata) along with an additional £ flexible benefit. For our customers, you’ll be more than just the friendly face and voice of Santander....


  • Swadlincote, United Kingdom Rise Technical Recruitment Limited Full time

    Electro-Mechanical Service Engineer Swadlincote £30,000 + Salary + 17.5% shift allowance + Bonus + 25 Days Holiday + Pension + Healthcare + Excellent Training Excellent opportunity on offer for a electromechanical engineer that is looking to work for a market leading, global business where you will receive extensive training and have the chance to progress...


  • Swadlincote, United Kingdom HAYS Full time

    Collections Administrator, Burton on Trent, Paying up to £28,000 Your new company My client, a successful national organisation, is looking to recruit a Collections Administrator to join their business on a permanent basis due to growth. Based in their Burton Office, you will be a part of a small bubbly team.Your new role Working as a part of a team,...


  • Swadlincote, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Business Services Assistant/Administration - Admin and Clerical** **Reference no: Derbyshire 5232602** **Pay Rate: £10.42 per hour PAYE** **37 Monday - Friday, normal working hours** **This opening assignment is for 3 months** **City: Swadlincote, Derbyshire** An administration worker required to provide...