Customer Care Advisor

4 weeks ago


Swadlincote, United Kingdom Healthnet Homecare UK Ltd Full time

HealthNet Homecare are looking for Customer Care Advisor's to join our busy team in providing professional services to our clients, patients and healthcare providers.

If you are a passionate Customer Service Advisor wanting to make a difference then this is the role for you

We are looking for individuals with excellent customer service skills to enable us to deliver a high quality, patient experience As a Customer Care Advisor, as the first line point of contact for all of our patients to create a Homecare solution in an open, transparent and collaborative manner.

**Main** **Responsibilities**:

- To follow and promote relevant Company policy and procedure to ensure patient safety at all times.
- Answering incoming calls, supporting with customer enquiries and complaints to ensure accurate information is taken, recorded and passed on to relevant parties.
- To maintain documentation filing systems within the department.
- Ensure prescriptions are received in a timely manner complying with patient confidentially and data protection protocols.
- To read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers.
- To contribute to HealthNet's commitment to continuously improve by forwarding your suggestions to appropriate persons.
- Proactively support the HealthNet Operation by helping in other departments which may be busier than your own at a particular time.

**What skills do you need?**
- Previous experience within a customer service role
- Experience in resolving customer issues in a professional manner
- Strong written and verbal communication skills

**Job Types**: Full-time, Permanent

**Salary**: £23,793.00 per year

**Benefits**:

- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Wellness programme

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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