Reservations Agent

2 weeks ago

London, United Kingdom Midland Grand Dining Room Full time

**Reservations Agent - Restaurant**

Midland Grand Dining Room is a landmark institution in the making and is set to be the most exciting new openings of the year. Located in the iconic St Pancras building and heralding the gateway to Europe, it will be a showcase of exceptional food, incredible wine and true hospitality.

Following the success of the legendary Chiltern Firehouse and beautiful Allegra, this is the latest collaboration between London property developer, Harry Handelsman and Irish chef, Patrick Powell.

As a Host in one of London's most beautiful dining rooms, you will have a vital role in hosting our guests, managing reservations and providing unforgettable experiences in a spectacular environment, surrounded by colleagues who beam with talent, professionalism and ambition.

Spanning a large dining room, a beautiful Private Dining Room, exciting Chef’s Table experience, stunning terrace and striking bar, Midland Grand is the ultimate opportunity for a Host looking to progress their career and hone their skills of mastering an iconic room. You will ensure our guests are recognised and valued through cultivating a wide range of regular and influential clients building Midland Grand Dining Room into one of the most exciting destinations in the city.

We are looking for a proactive and driven Host to join our host and reservations team with a dynamic and engaging spirit while contributing to a world class guest recognition and reservations programme.

Come join us

The Restaurant Reservation Agent is **responsible to receive and record guests' restaurant reservations and provide fast, efficient, courteous service at all times to guests**.

**We are looking for**
- 1 year experience in a similar role
- Dealing with guests over the telephone
- Taking and inputting reservations
- Upselling, or offering promotions and offers to guests
- Ensure highly effective communication within the team across the restaurant, hotel and externally.
- Communicating with guests to ensure they have an unrivalled experience
- Dedication to understanding all aspects of operations and offerings of Midland Grand Dining Room

**What’s in it for you**
- Gym discounts and wellness classes
- Monthly wellbeing challenges, trekking activities, sporting events.
- Party, Party Party -bi-annual theme parties.
- Monthly birthday celebrations and ‘Have one on us’ team drinks.
- Treat yourself with lots of retail & hospitality perks through our partner Westfield Stratford City.
- Freshly cooked food during your shift
- 30% discount in stays and across all our F&B outlets
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
- Opportunity to join and participate in our unique GROW academy
- Bike to work scheme
- Season Ticket Loan
- Experience Stay in the Hotel to enjoy with a plus one
- Wagestream - Offering you a range of features, including up to 50% of salary stream before pay date, saving pot, financial advice.
- Recommend a friend Scheme, giving you the possibility to earn up to £500 for individual referral
- GROW Vouchers - Recognition programme that allows you to exchange earned vouchers for different prizes.
- Star of the Month and Star of the Year Awards
- A supportive, people-focused culture

**Job Types**: Full-time, Permanent

**Salary**: £14.00-£15.00 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Tips

**Experience**:

- Hospitality: 1 year (preferred)

Work Location: In person

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