Temporary Business Support Admin Officer

6 days ago

Guildford, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Business Support Admin Officer**
**Job Ref: Guildford 5217078**
**Pay Rate: £13.17 per hour PAYE**
- To receive enquiries from residents and contractors on all matters dealt with by the service unit. To ensure adequate information is in order to assess the correct response and process or pass to the relevant member of staff as necessary.
- To raise repair and inspection requests, update information on properties and deal with matters escalated by the customer service centre.
- Liaise with tenants and contractors to gain access to properties where current gas safety certificate is close to expire or overdue and other day to day repairs. Check and update the housing management system and the contractors system to ensure the correct data matches. Carry out manual practical completion of all repair jobs on the housing management system
- Process enquiries received from residents and liaise with contractors on matters dealt with by NHMS responding or forwarding to other officers as appropriate.
- To provide, on request, computer output documents in the form of job tickets, inspection requests, standard letters, reports and individual property, job or person details.
- Liaise with utility companies and resolve day to day queries where possible.
- Carry out mail merges from department systems on behalf of N&HMS to include the creation / reproduction of Section 20 notifications.
- Arrange taxis for tenants and check invoice for management review
- Process housing and garage rents to include Orchard updates, production of letters, updating of spreadsheets and amending or creating of direct debit mandates using Allpay
- With other Business Support Officers, sort and distribute internal and external post

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:

- Experience of dealing with enquiries from the public
- Good customer service skills with a strong desire to work with people
- Good telephone manner

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
- Please refer to the Role Requirements section above - your CV must address the requirements listed.

**Other preferable/desirable details to include on your CV, if applicable**:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.

**Job Ref: Guildford 5217078**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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