Service Coordinator

2 weeks ago


Andover, United Kingdom Cross Rental Ltd Full time

JOB DESCRIPTION FOR 041Job titleBreakdowns Administrator GradeSalaryDepartmentCustomer Services LocationAndover Reporting toGraham WadeResponsible for
Breakdowns administrator

**Objectives of the role**
- To administer the calls into the breakdowns in box
- To action all calls into the service system
- To update the planner for labour resource

**Main duties and responsibilities**
- To communicate with the customers to triage the issues and try to resolve over the phone
- To raise a job in the service system
- To book the works in the resource planner
- Discuss the issue with the engineer and despatch them to site
- To confirm with the engineer when the works are completed and obtain all of the paperwork ,parts used and photographs
- Update both the resource planner and the service system
- Action daily and weekly reports to the line manager to look for trends for service breakdowns, parts failures and engineer issues

**Requirements**:

- Computer literate
- System centric
- Ability to work in a fast paced environment
- Need to be used to handling difficult customers
- Previous service planning would be advantageous
- Engineering knowledge would be advantageous

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Andover: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: Service Co Ordinator
Expected start date: 11/04/2023


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