Welfare Benefits Advisor

6 months ago


Witney, United Kingdom Citizens Advice West Oxfordshire Full time

We have an opportunity for a benefits adviser to join our existing Universal Credit advice services team. We deliver telephone and web chat advice to the public on new Universal Credit claims and linked benefits and issues. The service provides support to people with queries relating to Universal Credit up to first payment via telephone and web chat between 8am and 6pm Monday to Friday.
- Hours: Full time - 37 hours per week
- Salary: From £24,847-£25,990 pro-rata depending on experience,
- Holiday: 4.6 weeks annual leave pro rata plus Bank Holidays, plus additional long service leave

We are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim, through to their first accurate payment.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.

For the full job description and person specification please visit our website

**Job Types**: Full-time, Permanent

**Salary**: £24,847.00-£25,990.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme

Schedule:

- Day shift
- Monday to Friday

Work Location: Hybrid remote in Witney



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