Volunteer Community Officer

6 months ago


Edinburgh, United Kingdom Royal Zoological Society of Scotland (RZSS) Full time

**The role**:
To develop and deliver the Royal Zoological Society of Scotland (RZSS) volunteer programme
including innovative and creative volunteering activities; managing volunteer partnerships and
projects part of the onsite discovery programme to engage our daily visitors.

To support the development and delivery of community partnerships programmes and explore
opportunities for continued development of the community and discovery programmes.

**Some of the things you’ll do**:
Contribute to and develop, monitor and maintain, an RZSS Strategy, plan, and policies for
volunteering

Lead on the planning, development, delivery, coordination and evaluation of the volunteer
programmes and resources to achieve agreed outcomes including the NLHF activity programme.

Ensure that RZSS are meeting or leading best practice in volunteering practices.

Lead all aspects of volunteering activities for agreed target participants, to agreed
standards supporting RZSS' vision and mission, ensuring all activities deliver meaningful
outcomes.

**Support and take an active role in the**: development and delivery of the annual community
plan; meeting agreed engagement targets.creation of programmes including the wider discovery
programme(s) which promote the RZSS' resource as community hub to support initiatives to
strengthen community.

Maintain dynamic first-class customer service and public engagement, focusing on delivering
informative, professional presentations and exceeding audience expectations.

**What we’re looking for**:
similar field other zoo related management systems

Excellent working knowledge of the Microsoft Suite (Excel and Word)

Substantial experience and understanding of working with communities including the
development of community programmes

Practical working knowledge of GDPR regulations

Sound understanding of public engagement best practices

Working knowledge of the natural world, conservation, and science

Extensive practical understanding of nonformal learning and engagement best practices

Substantial understanding of the Scottish volunteering processes and policies.

**What you’ll get in return**:
Starting salary between £31,531- £32,413 (offer based on experience) with future salary
progression up to £36,250 per annum

37.5hr working week

34 days annual leave (pro rata)

Discount in both retail/catering

Access to a healthcare plan

Employer contributory pension scheme

You will receive a staff membership which will give you (and family/friends) free (and
discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of
other Zoo’s across the UK.



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