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Bank - Administrator
2 months ago
Job Introduction
Are you looking for flexible NHS bank opportunities to fit around your lifestyle? Do you want to decide when and where you work, and where currently 94% of those using our services would recommend us to care for their friend or family? If so, this could be the place for you.
Main Responsibilities
As a Bank Administration at HCRG Care Group you will work alongside our team of dedicated professionals including Consultants, Nurses, Health Care assistant and the administration team. Our Admin team manage the flow of referrals from Primary Care and contact patients to arrange appointments and provide a central point of communication and co-ordination for clinical staff and patients within the clinics. Other responsibilities will include:
- To provide a first point of contact, answering telephone enquiries, taking and relaying messages in a polite and helpful manner, and using own judgment to establish the priority of issues and taking action as appropriate.
- To liaise with Consultants, Doctors, Nurses and other members of the team to provide a quality service for the patients.
- To deal with incoming correspondence, using initiative as appropriate.
- To ensure all correspondence to patients, GPs and hospitals is processed in a timely manner.
- To perform office duties including faxing, typing, filing and other duties as required.
- To book patient appointments.
- Perform clinic prepping procedures in order to ensure all information is accessible for clinicians
You will need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
About The Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Package Description
As well as the attractive hourly rates of pay and you’ll benefit from:
- Working in an environment focused on the highest clinical and quality standards with 91% of our services being rated overall** good** or **outstanding** by the CQC
- Flexible hours either full time or part time, allowing you to achieve the best **work / life balance**:
- Opportunities to work in different areas and various services to gain new knowledge and experience
- Access to our Strive for Better networks, a national support and professional network made up of NHS professionals like you, giving you the chance to **constantly develop industry-leading care and quality**:
- Free statutory and mandatory training, as well as access to a range of courses and e-learning to develop further skills, **continuing your professional development**:
- Access to MyWellness - a health and lifestyle platform covering mental health awareness and support, healthy recipes & activity challenges
- Access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
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