IT Support Officer

3 weeks ago


Newcastle upon Tyne, United Kingdom Concept Personnel Full time

**Job Title: IT Support Officer**
**Salary: £23 - 25k**
**Location: Newcastle Upon Tyne / Hybrid**

**Responsibilities**:

- Providing first line support to our onsite and remote employees to resolve issues and fulfil service requests
- Managing multiple open tickets to reflect priorities and meet customer expectations
- Proactive maintenance and monitoring of the Company’s infrastructure, systems and devives to maintain accurate records, prevent issues and ensure the business is protected against cyber attacks
- Playing a key role in our Microsoft 365 programme to drive adoption of features and apps, to help staff effectively collaborate and work more productively
- Supporting the implementation of projects and initiatives, undertaking testing and developing user training and documentation

**Skills**:

- You’ll be a self starter, who is curious and keen to learn
- You’ll have great written and verbal communication skills, operating with clarity and explaining solutions that supports end user understanding
- You’ll have experience delivering excellent customer service
- You’ll have great organisational skills, be able to plan and prioritise effectively and work as part of a small team to get things done

This role is part of a FTSE 100 business with an excellent remuneration and benefits package. If you wants to work for a company that supports their staff, providing opportunity for further development and progression then this is the role for you.

If you think you’d be a great fit for this role, click “apply” and we’ll get things rolling. If you’d like to find out more about this or any other job with us, please get in touch.


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