Desktop Support Officer

2 months ago


Newcastle upon Tyne, United Kingdom Venn Group Full time

**Desktop Support Officer - Newcastle**

**Ref: JBVDSONEWC**

Venn Group’s North East IT team are recruiting for experienced **Desktop Support Officer’s**to join a busy technical support team We are currently representing multiple organisations in the area and have both short
- and long-term contract positions available depending on what you would prefer.

**Location**: North East

**Rate**: £13 - 18 per hour (dependant on PAYE or Umbrella)

**Duration**: 3 months initially

**Start**: Immediate

**Day to day duties**:

- Experience of providing IT support in an enterprise environment
- Windows 10, Office 365, Active Directory, Azure platforms, Microsoft packages
- Printer fixes and image-rebuilds of Mobile Devices, PCs, laptops and tablets
- Maintain, configure and build both hardware and software elements of the organisation’s systems whether physical or virtual
- Remote support & desktop support
- Knowledge of SCCM in a professional environment
- Significant experience of using remote support tools
- Responsible for incident and problem management
- Accurately record information from customers ensuring to provide sufficient information for timely completion of incidents and requests
- Troubleshooting skills
- Excellent customer service skills
- Ability to communicate effectively with staff and customers (both written and verbal)
- Ability to write technical documentation for SOPs & Knowledge Base
- Excellent organisational skills


  • Mac Desktop Support

    1 month ago


    Newcastle Upon Tyne, United Kingdom In Technology Group Limited Full time

    **Mac Desktop Support** **Newcastle** **£26,000 - £36,000** My client is an MSP with over 26+ years in its bank, and with other 50 employees and 6 offices up and running, it's not hard to see why they are still a #1 IT provider. With several awards in their pocket, such as the UK's top 20 Most Loved Workplaces andbeing voted 'The North East Tech Company...


  • Newcastle upon Tyne, United Kingdom The Newcastle upon Tyne Hospitals NHS Foundation Trust Full time

    To act as a team leader for a Desktop Support team at a single site, managing the day-to-day running of a team alongside the Trust Desktop Support Manager. Including but not limited to, appraisals, sickness & absence, in house training, workload management and rotas where applicable. Primarily support and manage a Desktop Support team providing on-site and...

  • 2nd Line Support

    2 weeks ago


    Newcastle Upon Tyne, United Kingdom Initialize Full time

    **2nd line Support/Desktop Analysts - £35k - Global client - Newcastle 2 days a week and 3 days a week remote.** Experience 2nd line support experience - Good experience in service operations and endpoint assistance, related services Knowledge of ITIL Service Management best practices, ITIL V3/V4 foundation certification (desirable) Knowledge of basic...


  • Newcastle upon Tyne, United Kingdom NRG. Full time

    IT Helpdesk and Desktop support : Administration of the IT Helpdesk Preparation and provision of hardware and software for new employees Serving as the main point of contact for all employees regarding unresolved IT helpdesk incidents. Assist IT infrastructure upgrades and installations as required. Maintaining registers for maintenance and IT hardware and...


  • Newcastle upon Tyne, United Kingdom NRG. Full time

    Responsibilities will include, but are not limited to: Ready to make your application Please do read through the description at least once before clicking on Apply. IT Helpdesk and Desktop support : Administration of the IT Helpdesk Preparation and provision of hardware and software for new employees Serving as the main point of contact for all employees...


  • Newcastle upon Tyne, United Kingdom NRG. Full time

    Responsibilities will include, but are not limited to: Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. IT Helpdesk and Desktop support: Administration of the IT Helpdesk Preparation and provision of hardware and software for new employees Serving as the main point...


  • Newcastle upon Tyne, United Kingdom NRG. Full time

    Responsibilities will include, but are not limited to: Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. IT Helpdesk and Desktop support: Administration of the IT Helpdesk Preparation and provision of hardware and software for new employees Serving as the main point...


  • Newcastle upon Tyne, United Kingdom NRG. Full time

    Responsibilities will include, but are not limited to:IT Helpdesk and Desktop support:Administration of the IT HelpdeskPreparation and provision of hardware and software for new employeesServing as the main point of contact for all employees regarding unresolved IT helpdesk incidents. Assist IT infrastructure upgrades and installations as required.Providing...


  • Newcastle Upon Tyne, United Kingdom NRG. Full time

    Responsibilities will include, but are not limited to:IT Helpdesk and Desktop support:Administration of the IT HelpdeskPreparation and provision of hardware and software for new employeesServing as the main point of contact for all employees regarding unresolved IT helpdesk incidents. Assist IT infrastructure upgrades and installations as required.Providing...


  • Newcastle upon Tyne, United Kingdom NRG. Full time

    Responsibilities will include, but are not limited to: IT Helpdesk and Desktop support : Administration of the IT Helpdesk Preparation and provision of hardware and software for new employees Serving as the main point of contact for all employees regarding unresolved IT helpdesk incidents. Assist IT infrastructure upgrades and installations as...


  • Newcastle upon Tyne, United Kingdom NRG. Full time

    Responsibilities will include, but are not limited to:IT Helpdesk and Desktop support:Administration of the IT HelpdeskPreparation and provision of hardware and software for new employeesServing as the main point of contact for all employees regarding unresolved IT helpdesk incidents. Assist IT infrastructure upgrades and installations as required.Providing...


  • Newcastle Upon Tyne, United Kingdom NRG. Full time

    Responsibilities will include, but are not limited to:IT Helpdesk and Desktop support:Administration of the IT HelpdeskPreparation and provision of hardware and software for new employeesServing as the main point of contact for all employees regarding unresolved IT helpdesk incidents. Assist IT infrastructure upgrades and installations as required.Providing...


  • Newcastle upon Tyne, United Kingdom NRG. Full time

    Job Description Responsibilities will include, but are not limited to: IT Helpdesk and Desktop support : Administration of the IT Helpdesk Preparation and provision of hardware and software for new employees Serving as the main point of contact for all employees regarding unresolved IT helpdesk incidents. Assist IT infrastructure upgrades and...


  • Newcastle Upon Tyne, United Kingdom NRG. Full time

    Responsibilities will include, but are not limited to:IT Helpdesk and Desktop support:Administration of the IT HelpdeskPreparation and provision of hardware and software for new employeesServing as the main point of contact for all employees regarding unresolved IT helpdesk incidents. Assist IT infrastructure upgrades and installations as required.Providing...


  • Newcastle upon Tyne, United Kingdom NRG. Full time

    Responsibilities will include, but are not limited to:Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.IT Helpdesk and Desktop support:Administration of the IT HelpdeskPreparation and provision of hardware and software for new employeesServing as the main point of...


  • Newcastle upon Tyne, United Kingdom NRG. Full time

    Responsibilities will include, but are not limited to:Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.IT Helpdesk and Desktop support:Administration of the IT HelpdeskPreparation and provision of hardware and software for new employeesServing as the main point of...


  • Newcastle upon Tyne, United Kingdom NRG. Full time

    Responsibilities will include, but are not limited to: IT Helpdesk and Desktop support : Administration of the IT Helpdesk Preparation and provision of hardware and software for new employees Serving as the main point of contact for all employees regarding unresolved IT helpdesk incidents. Assist IT infrastructure upgrades and installations as...


  • Newcastle upon Tyne, United Kingdom NRG. Full time

    Responsibilities will include, but are not limited to:Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.IT Helpdesk and Desktop support:Administration of the IT HelpdeskPreparation and provision of hardware and software for new employeesServing as the main point of...


  • Newcastle Upon Tyne, United Kingdom NRG. Full time

    Responsibilities will include, but are not limited to:IT Helpdesk and Desktop support:Administration of the IT HelpdeskPreparation and provision of hardware and software for new employeesServing as the main point of contact for all employees regarding unresolved IT helpdesk incidents. Assist IT infrastructure upgrades and installations as required.Providing...


  • Newcastle upon Tyne, United Kingdom NRG. Full time

    Responsibilities will include, but are not limited to: IT Helpdesk and Desktop support : Administration of the IT Helpdesk Preparation and provision of hardware and software for new employees Serving as the main point of contact for all employees regarding unresolved IT helpdesk incidents. Assist IT infrastructure upgrades and installations as...