Information Technology Desktop Support

4 weeks ago

Newcastle upon Tyne, United Kingdom NRG. Full time

Responsibilities will include, but are not limited to: Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. IT Helpdesk and Desktop support: Administration of the IT Helpdesk Preparation and provision of hardware and software for new employees Serving as the main point of contact for all employees regarding unresolved IT helpdesk incidents. Assist IT infrastructure upgrades and installations as required. Providing technical assistance for PC users, telephony, and mobile communications Maintaining registers for maintenance and IT hardware and software asset database Develop technical knowledge. Software Application Support: Enhancing skills and offering software support for all business software applications. Assist in the installation of software updates. Assist on software development projects as required. Other responsibilities: To assist in the preparation and delivery of IT training and awareness material Maintaining consumable supplies for printers and other IT peripheral equipment Perform other tasks and duties as required by the IT Infrastructure and Operations Manager Desired Skills & Experience: Essential Educated to NVQ Level standard or equivalent experience. Experience of helpdesk support Understanding of Active Directory (including Administration) Office 365 (including user/license Administration) Azure (Entra ID) user and group administration IT support (including Networking TCP/IP, DHCP/DNS) Beneficial Experience with setting up and troubleshooting Zoom/Teams meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Intune including Autopilot laptop provisioning. Apple iPhone/iPad enrolment Understanding/Awareness of ITIL support framework Personal Professional telephone manner Customer focused approach Analytical Problem solving Assertive Attention to detail.

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