Administrator - Pre-operative Assessment Service

6 days ago

Welwyn Garden City, United Kingdom East and North Hertfordshire NHS Trust Full time

The Pre-operative assessment service is delighted to be in a position to recruit a Administrator to our team.

You will be a team player, friendly, approachable and able to interface with the public and all members of the multidisciplinary team.

You will be responsible for the administrative aspects of the patients’ attendances ahead of their elective surgery/procedure, both in a face to face capacity as well as over the telephone.

In return, you can expect to join a highly motivated, enthusiastic and experienced team, who will be actively supporting you with your development and transition to the service.
- The booking of preoperative assessment appointments and associated clinic appointments.
- Accurately recording clinic appointment outcomes on a patient administration system (Lorenzo)
- The reception of patients and their relatives, co
- ordinating their attendance to the service.
- To provide a point of reference for the service by dealing with queries from staff and patients.
- To ensure all patient health records are available prior to an appointment date and adequately prepared.
- Maintain close liaison with administration staff within the waiting list/admissions department.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

**We run the following hospitals**:

- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

In the paragraphs above you have read an overview about the role we would like to offer and general information about main duties of the post holder. Please see attached - job description which describes in full details the duties, responsibilities and reporting relationships of the advertising role.

Main role requirements are below but for the full details please refer to attached a person specification.
- Good standard of verbal and written communication skills.
- Able to deal effectively with problems within defined procedures and guidelines
- Must have strong organisational and time management skills.
- Ability to prioritise work load and manage own time and meet deadlines.
- Good I.T skills
- Ability to assist with training for new starters
- Ability to understand and adhere to the Equal Opportunities Policy
- Awareness of strategies for maintaining a safe environment for patients, staff and visitors.
- Knowledge of working in a healthcare environment
- Self-awareness
- Understanding of Pre-operative care and pathways
- Ability to engage and promote good working relationships at all levels
- Good interpersonal skills
- Evidence of numeracy and literacy skills
- Ability to deal with sensitive issues
- Ability to work within a team and alone
- Ability to use own judgement
- Ability to exercise tact and discretion
- Flexibility

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