Receptionist/clerical Officer

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
The Audiology Service covers the boroughs of Heywood, Middleton and Rochdale (HMR), Bury and Oldham. The post will primarily work for the Bury Service at Radcliffe Primary Care Centre.

There will be some expectation of cross borough cover within the clerical team. It is an Innovative and dynamic team that provides assessment, treatment and advice to adults and children with hearing difficulties.

**Main duties of the job**:
To undertake reception duties and provide administrative support for the Audiology Service. The role will be predominantly at one base at Radcliffe Primary Care Centre however, on occasions it may be necessary to work at another site and be flexible with your working pattern. To meet, greet and signpost patients attending their appointments. To support patients through the booking process and update the patient management system.

**Working for our organisation**:
Bury Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. Rated as ‘outstanding’ by the Care Quality Commission, our Fairfield site delivers innovative patient-centred care, and boasts an award winning Stroke centre and Heart Care unit. Supported by our community services in Bury, a mix of professionals from health, social and voluntary sectors, Bury exemplifies the benefits of a joined up approach to health and social care.

To provide a responsive and patient friendly service that supports the Audiology service.
- To meet, greet and signpost patients as necessary.
- Record attendance and activity on AuditBase.
- Check patient demographics and update accordingly.
- To take triaged referrals from internal sources and add to the Audiology Patient Management system
- To book patient appointments from internal sources and produce appointment letters.
- To give administrative support to the Audiology Service i.e. dissemination of letters, stock control, booking in and out of ear moulds etc.
- To have excellent communication skills and provide good customer care to all patients and stakeholders**.**:

- Assist in the production of statistics.
- To collect and distribute stock/supplies

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- GCSE level C or above in English or equivalent.

**Desirable criteria**:

- ECDL Certificate
- Evidence of on going further development
- IT qualifications

**Experience**:
**Essential criteria**:

- Experience of working with the general public.

**Desirable criteria**:

- Experience working in administration
- Experience of working within the NHS

**Knowledge**:
**Essential criteria**:
**Skills**:
**Essential criteria**:

- Ability to work under pressure, prioritise work, operate independently and as part of a team.
- Basic IT skills
- Good interpersonal and communication skills
- Ability to liaise with people at all levels of seniority and all disciplines, clinical and non clinical.
- Ability to undertake physical activities in order to collect and distribute stock items sometimes of a heavy nature
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

**Employer certification / accreditation badges**:
**Applicant requirements**: