Luggage Porter/doorman

6 months ago

London, United Kingdom Guest Experience Full time

**“The world is yours with Meliá”**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

**About Meliá White House Hotel NW1 3UP**

Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.

***Salary package: from £24,960 plus commission and portage**// Uniform // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**

**_Our Benefits Package Includes:_**
- **Competitive Salary**:

- **Holidays**: 28 days’ holiday including 8 public holidays
- **Contributory pension scheme**:

- **Refer a friend Bonus scheme at £500 (After **successfully** passing 6 months at work)**
- **Discounted dental and health cover with HSF**:

- **Personal Development**: programs designed to support your career right from the start, with unlimited access to online learning platform
- **High street discounts: with Perks at Work**:

- **Paid time off to volunteer** with one of our partner charities

**_
About the role, what will I be doing?_**

Be near the door to welcome guests as they come in

To carry arriving and departing guests’ luggage ensuring the safety and security of such luggage whilst in the hotel’s possession.

To display excellence in all communications methods, both formal and informal, written and verbal, at all times.

To handle guest and customer complaints with precision, speed and in a professional manner and to the hotel’s procedure.

To ensure that the Shift Handover book is at all times kept up to date and all information included is presented and in a professional, business like manner. To ensure that any necessary action noted in the book, is actioned immediately.

To be fully committed to maintaining an effective, professional working relationship with all departments and encourage positive teamwork at all times.

(I understand that this is not an exhaustive description of my duties & this document is constantly changing & being updated)

**What we looking for?**
- Love interacting with people.
- Understand the impact of their job on the overall guest experience, safety, and security of the hotel operation.
- Be a team player.
- Be able to stand for long periods of time

**At Meliá we are all VIP**

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

If you want to be** “Very Inspiring People”**, follow us on:
**INSTAGRAM** - **TWITTER** - **LINKEDIN** - **INDEED** - **GLASSDOOR**

INDFOH

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