Sas Cloud Operational Administrator

1 week ago

Marlow, United Kingdom SAS Full time

:
**About the job**

You will be coming into a new and biggest growth area in SAS global. You will and have the chance to help to shape how we work in region while working for a variety of customers day-to-day.

**As a Cloud Operational Administrator, you will**:

- Deliver excellent customer service using a customer first and continuous improvement mindset.
- Provide hands-on administration, maintenance, and installation of SAS Enterprise software and solutions.
- Be responsible for root cause analysis and suggesting solution options to the customers based on findings.
- Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.
- Configure, manage, monitor, and debug mid-tier software.
- Develop tools and software to manage SAS and third-party software.
- Diagnose, document, report, and resolve system problems.
- Work directly with external customers and interface with other support teams and vendors.
- Participate in a 24x7x365 on-call rotation.

**Additional responsibilities may include**:

- Serve as technical escalation support other team members.
- Contribute to overall service quality by identifying or leading efforts the reduce time, reduce toil, and/or improve the customer experience with SAS Cloud services.

**Required Qualifications**
- Bachelor's degree in a quantitative field, such as Computer Science, Information Technology or related field.
- 5+ years of technical experience including:

- 1+ years of experience with Kubernetes / CaaS.
- 1+ years of experience Enterprise Platform Support.
- 2+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware.

**Preferred Qualifications**
- Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift.
- Experience with Python, Ansible, or Kubernetes.
- Scripting experience (bash, powershell, etc).
- Installing and using SAS software and solutions.
- Programming in SAS.
- Java or Web development experience.
- Ability to travel up to 10% of the time.

**Diverse and Inclusive**

At SAS, it’s not about fitting into our culture - it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

**Additional Information**:

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