Customer Service Goboat Crew Member

5 months ago

London, United Kingdom GoBoat London Full time

GoBoat is the eco-friendly boating company on a mission to get more people on the UK’s waterways. We are looking for crew to work at our Kingston and Thames Ditton locations to join our team and help deliver this mission.

GoBoat is the UK’s largest self-drive day boat rental business with a fleet of over 50 fully-electric picnic boats. Our unique experience promotes social connection on the waterways in a sustainable way. Our team is passionate about delivering a high level of service for our customers in a fun and safe environment.

GoBoat UK launched in 2017 and currently has four fantastic locations across London.

**Who are we looking for?**

We are looking for a highly motivated and dependable individual to join our electric boat hire business as customer facing crew members.

**Key responsibilities**:

- Delivering excellent customer service to all GoBoat visitors
- Providing safety and navigational instructions to customers prior to their journey
- Performing daily maintenance checks, troubleshooting any technical issues, and providing basic repairs as necessary
- Prepare, clean and tidy the boats before and after hire, including the loading of supplies and equipment
- Maintaining a clean and orderly work area, and adhere to safety procedures while on the job
- Monitor customer activity and provide assistance as required
- Ensuring all safety equipment is in good condition and is readily available
- Follow company policies and procedures to ensure compliance
- Helping with stocking and restocking of supplies
- Create content for social media and aid the achievement of marketing goals
- Any other duties as deemed necessary by management

**You are right for this role if you.**
- Are a self-starter with an energetic and proactive approach
- Are happy to work in all weather conditions and on weekends
- Are confident thinking on your feet and coming up with solutions
- Work well in a team or on your own
- Have a hands-on approach and are happy to get stuck in from day one
- Are a team player and consider the impact of maintenance and service crew activities on the wider business, working in a collaborative way with others irrespective of their job title
- Are passionate about sustainability and the natural environment

**Key experience & specific competencies**:
**Essential**:

- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to work in a fast-paced environment and handle multiple tasks
- Willingness to work flexible hours, including weekends and holidays
- Technologically capable

**Desirable**:

- Previous experience in customer service
- Previous experience in boating or water-sports preferred
- 1-2 years’ experience in a similar role
- You will become a crucial part of a growing and ambitious young business with a friendly, motivated and sociable team
- You’ll be empowered from the start with significant responsibility from day one
- Your work at GoBoat will make a real difference by attracting more people to enjoy the beautiful waterways of the UK
- You’ll receive a competitive hourly rate and opportunities for training and development throughout your time with us
- You will have fun Access to free boat trips amongst other benefits

**Job Type**: variable hours contract

Salary starting from: £12 per hour

**Benefits**:

- Company events
- Company pension

**Schedule**:

- You'll need to be able to work weekends as well as weekdays

**Ability to commute/relocate**:

- Kingston & Thames Ditton: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 years (required)

**Applications without the requested documents will not be considered.**

**Job Types**: Full-time, Part-time, Temporary, Permanent
Contract length: 5 months

Pay: From £12.00 per hour

**Benefits**:

- Company pension

Schedule:

- Day shift
- Night shift
- Weekend availability

**Experience**:

- boating: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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