Out of Hours Support Worker

5 months ago


Plymouth, United Kingdom CC Housing Management Ltd Full time

**About Us**

**The role is on a rolling rota of 4 nights on and 4 nights off. The rota is Monday to Friday 8.00pm to 7.00am, Saturday and Sunday 7.00pm to 7.00am.**

Creating Change (CC) Housing Management provide supported housing accommodation for people who are homeless or at risk of homelessness. We accommodate individuals in our temporary accommodation and help them to access their own permanent accommodation.

Our goal is to offer support in order for individuals to gain the skills necessary, to be in a position where they can sustain their own tenancy independently.

**Duties**
- Visiting our sites at least once an evening to ensure the safety and wellbeing of our residents
- Offering support as and when required on an out of hour basis
- Recording support offered or any information on our case management system, handing over to day support staff any further actions required.
- Monitoring communal CCTV over night
- Providing responsive support. This can include client or maintenance based issues.
- Providing support to day staff by ensuring records are kept up to date.
- Ensure that clients have a full understanding of their rights and responsibilities during their stay with Clarke & Co Housing Management (CCHM)
- Deal promptly with all complaints and protection from abuse disclosures.
- To deal with the immediate support needs of clients as appropriate, providing crisis intervention where necessary
- Contact relevant agencies / persons is there is a concern about a client’s welfare or safety.
- Ensure that all serious concerns are reported to appropriate staff.

**Job Types**: Full-time, Permanent

**Salary**: £12.31 per hour

**Benefits**:

- Company pension

Day range:

- Monday to Friday

Shift:

- Night shift

**Experience**:

- providing support to people: 3 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person



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