Out Of Hours Support

2 weeks ago

Plymouth, United Kingdom Securitas Security Services Full time

About the RoleOut of Hours Support – Join Our Thriving TeamAre you ready to take your career to the next level?
We are looking for a motivated Out of Hours Support team member to join our dynamic company at the forefront of the security industry.Position: Out of Hours SupportLocation: Plymouth, PL6 5WRShift Pattern: Friday to Monday, 07:00 – 19:00Hours: 48h per week Pay: £13.00 per hourAs part of our dedicated team, you will have the opportunity to work in a fast-paced environment with real career development prospects.
We offer a supportive and rewarding workplace, where your experience and expertise will be valued.Don't miss the chance to be a part of a thriving company with opportunities for growth
Apply todayJob OpportunityShift Management: Ensure all shifts, holidays, sickness, and absences are covered by efficiently rostering core and relief officers.First Point of Contact: Provide support and assistance to security staff with their queries out of hours.Health and Safety Compliance: Adhere to agreed practices relating to Health and Safety and quality management.Audit Standards: Ensure compliance with internal and external audit standards.
Issue Escalation: Manage operational issues effectively and escalate them as necessary through the Duty Manager escalation procedures.Operational Documentation: Assist the Branch team in updating operational documentation.Scheduling: Handle out-of-hours scheduling and update officers' diaries using the electronic system.Return to Work: Conduct return-to-work interviews upon request from the Branch team.Best Practice Sharing: Support other branches and functions by sharing best practices.Relationship Building: Build strong and positive working relationships with sites, supervisors, and officers to ensure high service delivery standards and foster a positive internal mindset.Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness, whilst showing a natural ability to recognise risk within the workplace and consider safety as a priority, complying with relevant policies, procedures and training as provided by the Company.Person Specification Self-Management: Demonstrates ability to manage self effectively. Decision Making: Shows strong decision-making skills.Communication Skills: Excellent communication abilities.Operational Excellence: Strives for operational excellenceCustomer Management: Skilled in managing customer relationshipsRelationship Building: Proficient in building and maintaining strong relationshipsEssential SkillsMust have a valid SIA Licence.Must have the right to work in the UK.Driving Licence and access to the vehicle.
Have a five-year check able employment history or be able to produce documentary evidence of any period of unemployment, self-employment, or full and part-time education during that period.Excellent IT skills, proficient in using Microsoft Office packagesOutstanding communication, customer service, administration, time management and organisational skillsMust have the ability to embody and uphold the Securitas core values of Integrity, Vigilance and HelpfulnessExperience in scheduling within large shift - based organisation.
Experience using Timegate (rostering system)DE&ISecuritas is an all-inclusive employer, and we encourage individuality within our company.
We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy.
Our goal is to create an environment where every employee feels that they belong regardless of their background or identity.
Our belonging strategy has three pillars,how you join us and develop your career,the way we lead our teamsfair pay and benefits.To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification.
We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more.If you want to learn more visit our website.BenefitsHealth & Wellbeing Company pension and advice and planningLife assurance schemeDiscounted gym membershipsWellness advice and support, including financial, emotional and physicalDental and Physical Health PlansLifestyle Benefits Cycle to work schemeCar lease and new car purchasing schemesDiscounts on high street brands, online shopping, holidays, days out and Arriva Bus TravelMortgage AdvisePayroll ISA'sEligibility for Costco MembershipLearning & Development Support with further education100's of eLearning coursesAccredited courses by C&G, ILM, IOSH and SIALeadership Development programs both local and globalGiving Back Payroll GivingWorking with charities such as Calderwood House, KPMB and Wooden SpoonSupporting local community initiativesSupporting people back to work with organisations such as TalkBack and Downs-Syndrome Org

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