Car Rental Fleet Agent

3 weeks ago


Bury St Edmunds, United Kingdom Airforce Auto Sales Full time

Airforce Auto Sales and Low Cost Car Rental are highly established and reputable business based in Mildenhall. Providing both sales and rental cars to US military personnel, we're looking for a front of house rental fleet assistant to join our friendly team.

Our rental fleet assistants are responsible for:

- Serving customers from both sales and rentals
- Completing the car rental process, from enquiry and reservation to car sign out, including paperwork.
- Conducting damage checks and basic vehicle checks
- Identifying and reporting any maintenance issues with the fleet
- Taking payments.
- General administrative tasks including maintenance of the filing system and databases, and creating reports when requested.
- Acting as communication relay, making sure all parties receive necessary information and that this information is accurate
- Demonstrable experience of delivering outstanding customer service
- A true passion for working with customers
- An adaptable team player attitude
- Excellent verbal and written communication skills
- Good attention to detail
- The ability to work in a busy environment with competing priorities while remaining calm under pressure
- Excellent IT skills
- Takes ownership of customer issues and seeks to resolve them in a timely and empathic fashion.
- A full clean driving licence, for a minimum of 24 months

What we offer:

- Salary: £25,000 plus overtime.
- 28 days holiday (including bank holidays)
- Pension scheme
- Potential to grow and develop in a well established business

Schedule:

- Monday to Friday
- Weekend availability (1-2 Saturdays a month paid in addition to salary)

Part time hours / job share considered but unfortunately we cannot do only school hours as the business is busiest between 12.00 -17.00

**Job Types**: Full-time, Part-time, Permanent

Pay: From £25,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: AirforceLCCRAdm



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