Client Accounts Administrator
2 weeks ago
** Role & Team Overview**
Working in our vibrant lettings head office at Richmond you’ll be sat amongst others, our tenancy progression, client services, property management and renewals team. The accounts team whilst hardworking and proactive, are equally friendly and sociable.We’ve created an environment that’s full of energy aiming for a good work/life balance.
**Key Responsibilities**
- Answering and solve queries from landlords, tenants, the other head office departments and our branches
- Processing terminations
- Processing payments of deposit returns to outgoing tenants, as well as ensuring all accounts are accurate for new tenants on the system
- Ensuring correct fees are collected from landlords
- Managing daily payments to landlords including rent and credits
- Importing renewal deals
- Spotting inconsistencies and recognising ‘red flags’ and take the appropriate actions
- Being a team player and assisting your team with additional administrative tasks as and when required
**Skills, Knowledge and Experience**
- Accurate IT skills and methodical approach
- Excellent written and verbal communication
- Preferably previous experience in lettings accounts but not essential - may suit someone with a banking background, evidence of good numerously skills are important
- Good knowledge of Microsoft Office, including Outlook, Word and Excel to perform required tasks
- Ability to process and organise workload quickly but accurately
- Customer Service experience
- Strong attention to detail
**Assessment applicants can expect during selection**
- Screening call
- 3 stage interview
- Personality Profile
**Savills employee offer
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