Service Co-ordinator

4 weeks ago


Newcastle upon Tyne, United Kingdom The Best Connection Employment Group Full time

The Best Connection Newcastle are seeking a **Service Co-Ordinator** to work with one of the UK's leading Facilities Management businesses. The client supports a number of sites around the UK by providing Cleaning Support, Administrators, Maintenance Technicians and other similar roles. They need a Service Co-Ordinator based in Newcastle to help service their clients in the North East.

**The role**:

- Determine appropriate engineering resources required and allocate work requests accordingly
- Check approval status for all sub-contractor resource prior to any work instruction and PO being raised
- Liaise with clients to book the attending engineering resource on site
- Contact sub-contractors and suppliers for updates on works or requesting quotations
- Order parts and materials within appropriate approved spending limits
- Communicate with clients on estimated work commencement dates, and keep them updated so that they are fully briefed as to when work will be carried out and reasons for changes to planned timescales when appropriate
- Track progress of jobs against pre-determined SLAs including maximum allowable response and rectification times, proactively action works that are approaching breach of agreed service levels and escalate as appropriate
- Maintain an effective working relationship with all members of operations to ensure that there is effective co-ordination of all work instruction
- Must be committed to excellent customer service
- Must be able to work in reasonable environment conditions both internal and external to the buildings
- Excellent time management skills with the Ability to work under pressure
- Good communication skills are essential
- Able to influence, convince or impress others in a way that results in acceptance, agreement or behaviour change
- Be a team player with a flexible and adaptable approach
- Must be willing to learn and develop new skills
- Able to delegate clearly

**Hours + Pay**:

- Monday to Friday
- 09:00am - 17:00pm
- £10.42 per hour

**Benefits of working with The Best Connection**:

- Excellent pay rates
- 24/7 contact with consultants
- Pension Contributions
- Online payslips
- Holiday accrual
- Personal accident insurance
- Ongoing assignments

**Benefits & Requirements**:

- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Canteen
- Ongoing Assignment
- Transport Provided



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